Systems Access Management And Administration

Discover your 100% YOU with MicroSourcing!

Position: Systems Access – Management and Administration

Location: Eastwood Quezon City or Paranaque

Work setup & shift: Onsite| Night shift

Why join MicroSourcing?

Youll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

• Manage service requests for access credentials to MasTec client systems and platforms.
• Support internal (MasTec employees) and external (approved vendor personnel) customers.
• Vet service requests based on strict criteria, prerequisites, and requirements.
• Collaborate with stakeholders to ensure requests meet processing standards.
• Monitor processes, proactively identify issues, and ensure service quality.
• Ensure timely and efficient handling of service requests.
• Communicate clearly with customers regarding expectations and deliverables.
• Maintain accurate documentation, including job aids, access requirements, and troubleshooting guides.
• Provide weekly activity reports to management with insights and trends.
• Communicate with clients strictly within the defined scope of work.
• Share knowledge, best practices, and lessons learned to support knowledge management.
• Participate in quality assurance and testing activities as needed.
• Collaborate with team members and stakeholders to enhance customer satisfaction.

Qualifications:

• Education and Work Experience Requirements:
• Bachelors degree in computer science, Computer Information Systems, or Management Information Systems
• Minimum of 2 years of relevant experience or training.
• Experience in construction, telecommunications, or engineering fields preferred.
• Equivalent combinations of education and experience will be considered.

Knowledge, Skills and Abilities Required:

• Ability to manage high volumes of service requests, including those impacted by system or process changes.
• Excellent written and verbal communication skills in English.
• Comfortable working in a fast-paced, deadline-driven environment.
• Proficient in Microsoft Office Suite and project management tools.
• Strong analytical and problem-solving skills.
• Familiarity with Power BI for building business solutions and generating insights.
• Understanding of project management concepts and workflow automation.
• Ability to communicate technical concepts clearly and collaborate effectively.
• Capable of working independently and as part of a team with minimal supervision.

Working Environment:

• Standard U.S. business hours: Monday–Friday, 8 AM–6 PM CST
• On-site work only; remote work is not permitted

Whats in it for you?

• Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
• A very collaborative work culture

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply*