Splunk Manager - Performance And Observability Engineering

About This Job

Axos Bank is seeking an experienced Manager to oversee Observability & Performance Engineering. You will primarily be responsible for leading the strategy, implementation, and ongoing optimization of enterprise observability capabilities across applications, networks, and infrastructure. This role is a hands‑on technical leader and people manager with deep expertise in observability, ensuring end to end visibility, rapid root cause analysis, and improved digital experience for customers and internal users. This leader partners closely with Business Stakeholders, Application Development, SRE, Infrastructure, Network, and Security teams to drive proactive monitoring, reduce mean time to detect (MTTD) and mean time to resolve (MTTR), and support highly available, scalable, and resilient platforms. This role also oversees the “Release Management” team. The Release Management team, managed by an Operations Manager reporting to this role, ensures compliance with documented policies and controls, relative to change management software releases.

Responsibilities

Observability Strategy & Leadership Own and evolve the enterprise observability strategy across application performance, network experience, and log/metric analytics.

Define standards, best practices, and operating models for AppDynamics, ThousandEyes, and Splunk usage across teams.

Translate business and customer experience objectives into measurable observability KPIs and dashboards.

Act as the senior technical escalation point for complex performance and availability issues.

Platform Ownership & Engineering Lead the design, deployment, and optimization of Cisco AppDynamics for application performance monitoring, business transaction visibility, and deep diagnostics.

Ensure tight integration between AppDynamics, ThousandEyes, and Splunk to enable full‑stack correlation and faster root cause analysis.

Drive automation, alert tuning, and noise reduction to improve signal quality and operational efficiency.

Oversee implementations for network path visibility, SaaS monitoring, endpoint experience, and external dependency monitoring.

Understand and leverage Splunk for centralized logging, metrics, alerting, and correlation across applications.

Incident Management & Operational Excellence Partner with SRE, NOC, and Incident Management teams to improve incident detection, triage, and post‑incident analysis.

Establish runbooks, dashboards, and workflows that enable proactive detection of performance and availability risks.

Lead root cause analysis efforts for major incidents and ensure actionable remediation plans are implemented.