Specialist Customer Service

Purpose/ Mission

Provide order management and support to the Sales Team, with the objective of achieving organization’s sales & profit targets and meeting team objectives.

Key Responsibilities

Functional

• To execute Customer Service strategy.
• To deliver performance levels as outlined in the adidas group standards.
• To deliver reliability and responsiveness to customer requests and complaints.
• To insert accurately customer pre-ord
• ers in the system.
• To call-off existing contract orders.
• To insert clearance orders in the system.
• To process and send out the order confirmations.
• To adjust order book according to delivery information and inform customers and sales team on delays.
• To collect reactively re-orders for Customers.
• To generate & compile inventory data to ensure healthy stocks level at all times; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.
• Provide operational support for customer related functions on adiPortal. Coordinate and ensure the system is all setup prior to the trade show.
• To communicate cross-functional between internal interfaces
  
  

Controlling

• To measure progress on own KPIs
• To report to all superiors along MIS guidelines
• To ensure efficient monthly forecasting & reporting
• To monitor and report on order status and compliance at a customer level.
  
  

Compliances

• To observe both global and local policies and procedures in all dealings;
• Support APAC changes and directions;
• Perform other tasks as may be assigned from time to time
  
  

Professional background/ Experience

• Functional: > 3 years. Experience in Order Management, Inventory Management and Customer Service
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail.
• Exposure: Sports, Fashion
• Education: Degree or Diploma Hospitality Studies / Logistics Management
• Software/Technology: Outlook – Advanced, Word – Advanced, Excel – Advanced, Powerpoint – Advanced, Outlook – Basic, adiRace ERP – Advanced, adiPortal - Advanced
• Language Skills: English – Advanced, Local Language - Fluent
  
  

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

---