Social Media Moderator AU Healthcare Hybrid

Salary: P35,000 to P40,000 (Monthly Package)

Schedule: Monday to Friday (07:00 AM-04:00 PM PHT)

What will you do?

The Social Media Moderator is responsible for monitoring, engaging, and maintaining a positive online presence across all social media platforms. This role ensures timely responses to audience interactions, enforces community guidelines, and supports brand reputation through professional and consistent communication.

Content Monitoring & Engagement

• Monitor all social media platforms (e.g., Facebook, Instagram, LinkedIn, TikTok) for comments, messages, and mentions.
• Respond to customer enquiries, comments, and complaints in a timely and professional manner.
• Engage with followers to build community and strengthen brand loyalty.
• Support basic lead generation efforts (e.g., outreach, follow-ups, database updates).
  
  

• Enforce community guidelines and remove inappropriate, offensive, or spam content.
• Escalate sensitive or complex issues to the relevant internal teams.
• Identify and manage potential reputational risks proactively.
  
  

• Maintain a consistent brand voice across all interactions.
• Ensure all communications align with company values, tone, and policies.
• Provide accurate information about services, products, and updates.
  
  

• Track and report on engagement trends, common queries, and customer sentiment.
• Highlight recurring issues or feedback to improve customer experience.
• Support the marketing team with insights to optimise content strategies.
  
  

• Work closely with marketing, customer service, and operations teams.
• Assist with social media campaigns, launches, and promotions where required.
  
  

• Proven experience in social media moderation, customer service and digital engagement.
• Strong written communication skills and attention to detail.
• Ability to handle high volumes of interactions in a fast-paced environment.
• Strong problem-solving skills and ability to manage difficult conversations professionally.
• Familiarity with major social media platforms and moderation tools.
• Understanding of brand management and online community standards.
• Knowledge of traditional and digital marketing, content marketing, and social media (organic and paid) marketing.
• Effective time management, with the ability to adapt quickly to changing priorities and meet tight deadlines.
• A self-starter with the ability to work independently and as part of a team with the ability to work in a target driven environment.
• Highly developed organisational skills, including the ability to prioritise, set realistic goals and meet deadlines.
• Capacity to work independently with minimal direction and collaboratively in a team environment.
  
  

• Hybrid (3x a week onsite)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities.