ServiceNow Business Analyst Middle Senior

Job Description

ABOUT THE JOB

• Analyze and document business requirements related to ServiceNow HRSD enhancements and initiatives (e.g. HR Case & Knowledge, Employee Center, HR services, lifecycle events).
• Translate HR and business requirements into technical specifications and design solutions aligned with best practices and organizational goals.
• Lead workshops and meetings with HR and business stakeholders to facilitate requirements gathering, solution design, and stakeholder alignment.
• Partner with cross-functional teams, including HR, IT, development, and operations, to implement and deploy ServiceNow HRSD solutions.
• Conduct thorough testing and validation of ServiceNow HRSD configurations and customizations to ensure quality and reliability.
• Act as a subject matter expert on ServiceNow HRSD capabilities and best practices, providing guidance and recommendations to stakeholders and the product team.
  
  
  

About You

• Minimum of 3 years of experience as a Business Analyst with a focus on the ServiceNow platform.
• Proven track record of successful ServiceNow implementations, including requirement gathering, solution design, and deployment (HRSD highly preferred; CSM and/or ITSM experience required).
• ServiceNow certifications such as Certified Implementation Specialist (CIS – HRSD/ITSM/CSM), Certified Application Developer (CAD), or Certified System Administrator (CSA) are a plus.
• Strong analytical skills with the ability to translate HR and business needs into technical requirements and solutions.
• Experience with UX design concepts, especially for employee self-service and portals.
• Excellent communication and interpersonal skills, with the ability to effectively engage with HR, business, and IT stakeholders at all levels of the organization.
• Fluent English proficiency is mandatory.
• Experience leading workshops, meetings, and presentations to drive consensus and decision-making from a UX perspective.
• Ability to thrive in a fast-paced, dynamic environment with multiple competing priorities.
• Strong problem-solving skills with a focus on delivering innovative and practical solutions.
• Knowledge of ITIL practices and frameworks is a strong asset.
  
  
  

WHY AMARIS?

• Competitive salary and 13th-month salary
• 14+ annual leave days per year
• Premium healthcare insurance starting from your probation period
• Regular project reviews and yearly performance appraisal
• Annual company trip
• Team-building activities: team lunch/dinner, events and celebrations, sports clubs (football, basketball, badminton, pickleball)
• International working environment with flexible working time
• Tailor-made career path and clear growth opportunities
• Technical workshops and training courses (internal & external)
• Mobility opportunities to work on-site in our offices in 60+ countries
  
  
  

Equal Opportunity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

We look forward to meeting you!

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