ServiceNow Administrator

Job Description

ABOUT THE JOB

• Perform day-to-day administration and operational support of the ServiceNow platform across production and non-production environments.
• Conduct daily platform health checks covering scheduled jobs, ECC queues, integrations, error logs, email queues, certificates, and system performance.
• Manage users, groups, roles, ACLs, onboarding, offboarding, and monthly access reviews in line with least-privilege and security requirements.
• Administer ServiceNow authentication and SSO configurations, including SAML 2.0, OAuth 2.0, LDAP, Active Directory, IdP metadata, and certificate renewals.
• Monitor and troubleshoot inbound and outbound REST/SOAP integrations, MID Servers, ECC queues, Integration Hub flows, import sets, and transform maps.
• Manage integration credentials, including OAuth tokens, service accounts, API keys, passwords, and certificates.
• Investigate platform, access, authentication, and integration incidents and coordinate resolution with development, infrastructure, identity, and application teams.
• Perform routine platform maintenance, plugin and patch housekeeping, scheduled job reviews, and certificate tracking.
• Manage sub-production instance clones, including data preservers, post-clone validation, email disabling, and integration endpoint checks.
• Execute standard changes following the approved Change Management and CAB process, ensuring proper testing, documentation, traceability, and rollback planning.
• Support production deployments through pre-deployment checks, post-deployment validation, and platform health monitoring.
• Maintain integration maps, operational runbooks, access records, health reports, and troubleshooting documentation.
• Collaborate with the Run Lead, Platform Architect, Development Lead, developers, and client teams to maintain platform reliability and continuous improvement.
  
  
  

About You

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.
• At least 3 years of hands-on ServiceNow administration and production support experience.
• ServiceNow Certified System Administrator certification is required.
• Strong experience with users, groups, roles, ACLs, access governance, and least-privilege security.
• Hands-on experience with SAML 2.0, OAuth 2.0, LDAP, Active Directory, and ServiceNow SSO administration.
• Experience supporting REST/SOAP APIs, inbound and outbound integrations, MID Servers, ECC queues, Integration Hub, import sets, and transform maps.
• Ability to troubleshoot authentication errors, HTTP 401/403 responses, payload issues, timeouts, credential failures, and scheduled job anomalies.
• Experience with platform monitoring, instance maintenance, certificate management, cloning, and post-clone validation.
• Good understanding of ITSM processes, particularly Incident, Problem, and Change Management.
• Strong production discipline with a clear understanding of standard changes, normal changes, and CAB requirements.
• Strong analytical, troubleshooting, documentation, and stakeholder communication skills.
  
  
  

WHY AMARIS?

At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here’s what you can expect when you join our dynamic community:

• Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth: With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through regular afterworks, team-building events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.
  
  
  

Equal Opportunity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promote diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

We look forward to meeting you!

---