Service Technician

As a Service Technician at SJK-Guahan Inc., your primary responsibility will be to perform the assembly of carts and manage all service repairs and maintenance for our SJK-Guahan equipment. You will play a crucial role in ensuring the operational efficiency and reliability of our equipment while delivering exceptional customer service.

Duties & Responsibilities

Perform the assembly, and handle all service repairs and maintenance of SJK-Guahan equipment.

Proficiently troubleshoot service issues, ranging from simple to complicated and complex problems.

Become familiarize with Club Car, Jacobsen, and Wacker Neuson equipment, understanding their operation and repair requirements.

Collaborate with the Service Specialist, Service Executive or Workshop Team Leader to address service warranty and parts-related issues.

Assist in maintenance of inventory for equipment, parts, and tools.

Provide support to the warehouse team in regularly monitoring parts inventory.

Maintain a strong focus on customer care, promptly communicating customer feedback to your immediate supervisor.

Actively identify and report any near-miss or potentially dangerous situations for safety awareness and prevention.

Promptly report any job-related irregularities or unsafe acts in the shop to ensure immediate correction and maintain a safe working environment.

Qualifications & Competencies

At least one year of working experience as a technician or service-related role.

Intermediate proficiency in English and computer skills.

Good technical writing skills.

Familiarity with equipment industry service terms, tools, and procedures, preferably in automotive or similar fields. Basic understanding of diesel engines, hydraulics, and auto electrical systems.

Strong drive to learn, diligent and punctual to work.

Strong attention to detail with an ability to multi-task and thrive in a fast-paced setting.

Proven ability to deliver professionalism with a friendly demeanor via in front of clients.

Eager to create and encourage a positive work environment.

Flexible availability, including weekends.

Graduate of any mechanical or electrical vocational course or at least 1-year in specialized training.