Service Operations Associate

Position Name: Service Operations Associate

Reports to: Team Lead, Service Ops

Type: Full Time Contract

Atlas Technicas mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service. 

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our Global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

The role of the Service Operations Associate is to provide day-to-day support to the Global Head of Service and Global Service Leadership team. You will work largely with multiple senior managers and managers on the Service team to drive, facilitate, and assist with a range of administrative tasks. In this role, you will gain an understanding of the Atlas Service delivery model, product offering, strategic planning, and best management practices.

Responsibilities

• Provide administrative and operational support for all matters relating to Global Service Department
• Support the Global Head of Service in driving departmental initiatives
• Draft, review, edit, compare, and publish documentation
• Perform data entry, analysis, and reconciliation of confidential information of various types
• Coordinate and track special short-term projects, including managing project scope and resource workload to ensure expectations are set and reached consistently
• Create and send meeting agendas, reference materials, and recaps
• Identify, track, and follow up on action items for meetings, projects, and recurring tasks within support where applicable
• Provide real-time feedback on operational structure and processes
• Assist with prioritization by identifying tasks that can be simplified, consolidated, pushed back, or removed
  
  

Requirements

• Excellent written and verbal communication skills, social skills, and an ability to develop a first interaction experience that drives candidate interest
• Solid responsibility, follow-through, and follow-up
• Ability to create summary reports
• Experience with the Microsoft suite of Office productivity products
• A college degree or equivalent work experience is required to operate in a professional business setting
• Experience working at an MSP (managed services provider) or a vendor in the Alternative Investment industry
  
  

Desirable Qualities

• Experience with the financial services industry
• Experience working in tech, hyper-growth and rapidly scaling organization
• Advanced Excel and PowerBI skills
  
  

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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