Service Desk Engineer L2 AU MSP Hybrid

Schedule: Monday - Friday (07:00 AM - 04:00 PM PHT)

What are we looking for?

Skills Required

• Windows 10/11 desktop support
• End user device troubleshooting - mobile devices, laptop/desktop hardware, peripherals, etc.
• Experience working in a Security conscious environment, using security tools such as SentinelOne, Proofpoint, CrowdStrike, etc.
• Microsoft Exchange / Exchange Online exposure
• File Share, One Drive, SharePoint, Entra/AD user administration, etc.
• Experience supporting the Office 365 suite
• Remote working tools such as RDS, AVD, Citrix, VPNs, etc.
• Printers - Configuration and troubleshooting
• Understanding of networking technology such as routers, switches, firewalls, DHCP, DNS, internet connectivity, etc.
• Excellent communication skills
• Ability to adhere to SLAs, prioritise work and follow documented processes
• Experience with Windows Server, Azure, virtualisation and backup environments
• Experience supporting UC tools such as Teams Calling, 3CX, 8x8, etc.
• Experience troubleshooting Apple devices
  
  

What will you do?

• Manage the incoming flow of work by prioritising and managing your ticket queue.
• Provide frontline support with a focus on First Contact Resolution.
• Own tickets through to resolution and escalating to other teams or vendors when required.
• Liaise with customers and internal teams to ensure satisfactory resolution of tickets.
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Get the amazing chance to work for our client --- Australias top supplier of office products for small and medium-sized businesses, students, and households, with a nationwide presence and over 3 billion dollars in revenue.

#JoinConnectOS #ConnectOSCareers #ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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