Service Desk Engineer L1 AU MSP Hybrid

Schedule: Monday - Friday (07:00 AM - 04:00 PM PHT)

What are we looking for?

Skills Required

• Desktop Support for Windows 7/8.1/10
• Windows Server 2008 R2/2012 R2/2016 exposure to Active Directory Management
• Microsoft Exchange / Exchange Online exposure
• Office 365 office suite exposure
• Basic understanding of Terminal Services / Citrix Delivery services
• Printers (Setup & Configuration)
• Basic understanding of networks
  
  

What will you do?

• Manage the incoming flow of work by accurately triaging requests and assigning priorities
• Provide frontline telephony and customer facing support for initial fault diagnosis; liaise with customer throughout to
  
  

ensure satisfactory resolution of problem.

• Identify and escalate situations requiring urgent attention to a senior teams
• Track and route problems / requests and document resolutions
• Providing accurate and timely advice to clients seeking technical information / recommendations.
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Get the amazing chance to work for our client --- Australias top supplier of office products for small and medium-sized businesses, students, and households, with a nationwide presence and over 3 billion dollars in revenue.

#JoinConnectOS #ConnectOSCareers #ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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