Service Delivery Engineer

We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make an outstanding addition to our vibrant international team at Siemens Customer Service.

Join us as a Service Delivery Engineer, Factory Automation in the Siemens Philippines and become a vital part of our Customer Service (CS) Business Unit. You will leverage your expertise in Siemens PLC, HMI, and SCADA systems to provide exceptional onsite support, fault-finding, and technical solutions to our valued customers. Your commitment to customer satisfaction, technical excellence, and proactive problem-solving will be key to maintaining our market leadership and ensuring seamless operations for our clients.

You’ll make a difference by:

• Onsite Technical Support & Troubleshooting: Provide expert onsite support, fault-finding, and troubleshooting on PLC, DCS, HMI, and SCADA systems using your technical competence and strong interpersonal skills.
• Exceptional Customer Service: Deliver an exceptional level of customer service, working proactively and independently to ensure customer satisfaction and achieve first-time fixes.
• Proactive Problem Identification & Solutions: Continuously identify deficiencies and potential problems within systems, providing ongoing feedback to project teams and recommending effective solutions to construction and operational issues.
• Commercial Awareness & Opportunity Recognition: Understand customer and market needs, recognizing, promoting, and pursuing new opportunities for sales, service contracts, and retrofits.
• Compliance & Accurate Documentation: Ensure compliance with industry, company, and health and safety codes, standards, and practices, while maintaining accurate records of all work performed.
• Effective Client & Internal Collaboration: Develop and maintain effective working relationships with clients, vendors, and internal employees to ensure seamless project delivery and customer success.
• Adherence to Standards & Deadlines: Meet company performance standards and deadlines, adhering strictly to company policies and values.
  
  

Your defining qualities:

• Educational Background: Bachelor’s degree in Electronics, Electrical, Instrumentation, and Control Engineering, or a related technical field.
• Field Service Experience: At least 3 years of progressive experience working in multi-vendor PLC, HMI, SCADA, and DCS systems field services.
• Technical Expertise: Proven experience with industrial automation equipment design, installation, and maintenance, including Siemens PLC, HMI, and SCADA programming and troubleshooting.
• Project Lifecycle Knowledge: Experience with the full project lifecycle, from conception to completion.
• Industry Standards & Security: Awareness of industrial standards and security concepts.
• Travel Readiness: Ability and willingness to travel frequently to client sites as required.
• Certifications: Associate technical certifications are a plus.
• Personal Attributes: Self-driven, customer-centric, with strong problem-solving skills and a commitment to safety and quality
  
  

What We Offer

• Flexibility: Inclusive and flexible working environment with hybrid and remote options.
• Welfare: Comprehensive welfare programs and health insurance extendable to your family; professional accident insurance.
• Growth opportunities: Continuous and individual learning journeys.
• Inclusive culture: A team culture where you can be yourself.
  
  

This is what happens after you apply:

• CV Screening
• Talk with our recruiter to get to know your motivation & your experience
• 1-3 Business Interviews
• Offer
  
  

Come join us, and #TransformTheEveryday through technology!

Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.

Public Notice: Recruitment Fraud

We wish to caution jobseekers that Siemens, as a policy, does not authorize external parties/agents to conduct employment drives or extend Offers of Employment on our behalf. We do not ask for bank details, payment of any kind nor personal financial information in return for assurance of employment. Please visit our job portal for all Siemens job openings, and apply via the portal.

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