Senior Sales Manager

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Job Description

The Senior Sales Manager is responsible for leading high-value or strategic accounts, ensuring strong client relationships, and supporting the department’s performance through advanced sales engagement and leadership. While actively conducting sales calls, the role provides mentorship to Sales Managers and Executives, oversees account quality, manages complex negotiations within approved parameters, and identifies key opportunities or risks for the Director of Sales (DOS). This position plays a pivotal role in maintaining high standards of account management and operational excellence within the Sales team.

Primary Responsibilities

• Meet daily targeted number of sales calls with quality and effectiveness
• Manage key strategic, high-value, or complex accounts
• Mentor and develop Sales Managers and Sales Executives
• Assist in onboarding and training of new Sales team members
• Ensure adherence to hotel and sales operational standards across the team
• Prepare proposals, quotations, and standard contracts
• Conduct client follow-ups and site inspections
• Maintain accurate and updated account information in CRM
• Develop weekly business leads for the Hotel
• Prepare a weekly list of accounts to penetrate for the following week
• Conduct weekly review of account profiles, including production and average rate
• Monitor competitors’ rates, account penetration, and market activities
• Fully manage assigned accounts including contracting, profile updates, and renewals
• Upsell, cross-sell, and promote hotel facilities & services
• Conduct negotiations within authorized parameters
• Attend client and community business events to maintain brand visibility
• Update DOS on market trends, business leads, and client insights
• Promote positive client relations and respond to requests promptly
• Handle client concerns tactfully and professionally, escalating when necessary
• Coordinate group arrangements, including communication and requirements
• Ensure accurate group booking input and updates in the system
• Collaborate with internal departments to ensure service delivery
• Maintain thorough knowledge of hotel services, facilities, and safety guidelines
• Participate in sales activities, promotional campaigns, and events as assigned
• Ensure compliance with DOS-approved processes and workflows
  
  

• Diploma in Tourism / Hospitality Management
• Minimum of 4-5 years of experience in a similar capacity with proven track records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
  
  

• Strong leadership and interpersonal skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to promote positive relations with all hotel guests and patrons
• A motivator & self-starter
• Well-presented and professionally groomed at all times
• Understanding and ability to work in a multi-cultural environment
• Embodies competitive spirit and skills based on Accor’s capability framework:
• Positive Oriented, Develop an Empowered Team, Guest centric
• Leading the Team, Good Communication, Enable the Team towards achieving goals and objective
• Excellent Problem Solving and Decision Making
• Business Improvement and Planning, Self-Develop and Self-Manage
• Strategic Thinking and Analysis, Business Awareness
  
  

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit