Senior Cargo Customer Service Agent - Manila Philippines

General Information

Ref # 236566

Location: Philippines-Manila

Job family: Cargo & Airport Operations

Closing Date: 2026-09-22

Description

We are recruiting for Senior Cargo Customer Service Agent for Manila, Philippines.

The selected candidate will be involved in providing customer service functions, such as interactions with Ground Handling Agents on behalf of Qatar Airways Cargo in both import and export matters and as well with QR Cargo sales team.

Accountabilities

• Ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements.
• Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system according to airline instructions as per CSM.
• Coordinate with all region stations and GSAs to ensure the input accurate booking data.
• Coordinate service recovery to protect customer experience.
• Maintain a close coordination between QR departments and customers by ensuring their shipments are transferred, delivered on time and correct priority is given to shipments.
• To coordinate accomplishment of tasks with regional GHA and internal departments to ensure/ enhance a high-quality service on import and export.
• Support customer- liaise with customs, health authorities, QR headquarters, other stations and any other party to ensure customer experience.
• Coordinate with GHA, internal departments to ensure irregularity codes are correctly inserted in airline system.
• Implement corrective actions to protect customer experience.
• Distribute all cargo related information to all concerned parties, including customers, customs and other authorities.
• Ensure that notifications are sent officially on cargo arrival information to freight forwarders/ agents/ direct customers.
• Produce weekly, monthly and whenever necessary customer experience related reports.
  
  

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

Qualification

• Vocational, Tertiary, Trade or Diploma or Associate Degree with minimum 2 years of job-related experience
• Strong knowledge of air cargo operations, customer service, and cargo reservations.
• Experience in handling export/import shipments and operational coordination with multiple stakeholders.
• Ability to manage customer enquiries, booking fulfilment, shipment irregularities, and service recovery activities.
• Strong communication and stakeholder management skills.
• Knowledge of cargo systems, reservation platforms, and cargo tracking tools.
• IATA Cargo qualifications and previous airline or freight forwarding experience will be an added advantages.
  
  

You must have the legal rights to live and work in Philippines to be considered for this role.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=236566

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