Sales Support Coordinator

Job Summary

Looking for a role that challenges you while making an impact on products people use every day?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Global Business Services: Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company.

This role is based in Manila, Philippines (hybrid role). Be part of a customer-focused, creative and passionate team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

• Receive, review, and accurately process customer purchase orders in a timely manner.
• Monitor order status and proactively communicate updates, delays, or changes to customers and the sales team.
• Handle customer and distributor inquiries related to pricing, order status, documentation, and delivery schedules.
• Coordinate with Supply Chain, Planning, Logistics, and Finance to confirm order availability, delivery timelines, and required documentation.
• Support sample requests, order-related documentation, and other administrative needs for the sales team.
• Follow up on credit holds, billing discrepancies, and payment status in collaboration with Finance and Sales.
• Maintain accurate customer master data, price lists, contracts, and order records within company systems.
• Prepare and update sales reports, forecasts, dashboards, and customer-related documentation as requested.
• Support sales activities by assisting with quotations, basic pricing calculations, complaint tracking, and identifying opportunities to improve sales service processes and customer experience.
  
  

What Makes You The Right Fit

• Excellent English language skills, both verbal and written.
• Keen eye for details
• Working knowledge of MS Office tools.
  
  

How Would You Stand Out?

• Strong communication abilities.
• Solution oriented mindset with ability to work in a fast-paced environment.
  
  

Why Choose Us?

• A Competitive remuneration package in accordance with the weighting of your role, your seniority and experience.
  
  

An exciting career opportunity with one of the global leaders in the industry

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

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