Sales Development Representative Education Student Loan Services

Sales Development Representative (Education / Student Loan Services)

Client Industry: Education / Student Loan Services

Client Location: California, USA

Assistant Schedule: 8:00 AM – 5:00 PM PST

Role Summary

The client is an educational institution seeking to expand its current Virtual Assistant team by hiring additional support staff for student loan default management. The role focuses on outbound communication and account coordination to assist graduates who are in loan default and guide them back into active repayment or appropriate default resolution processes.

Goal

Support revenue generation through effective student loan default management and payment recovery, while maintaining consistent communication with graduates and internal processing teams.

Duties and Responsibilities include but are not limited to:

• Outbound Student Outreach
  
  
  

Contact students and graduates who are currently in loan default to discuss account status and next steps.

• Payment Recovery Calls
  
  
  

Make phone calls to encourage and guide borrowers toward resuming payments or entering approved repayment arrangements.

• Account Coordination
  
  
  

Work closely with the default processing team to manage, update, and track student loan accounts.

Qualifications:

• Graduate of any bachelors degree or certificate course
• Proven Experience with Education / Student Loan Services
• Minimum of 1 year of sales experience and proven ability to meet and exceed sales quotas and successfully manage customer relationships
• Excellent English communication skills, both written and verbal (at least C1 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Strong interpersonal skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
• Proven experience with Go High Level (GHL)
• Knowledge of using AirCall (Power Dialer)
• Proactive & confident with keen attention to details
• Able to work on a graveyard shift
  
  
  

Software & Tools Required

• Phone system for outbound calls
• CRM or database system for managing student records and account notes
  
  
  

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps
  
  
  

Benefits:

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
  
  
  

Schedule: 8:00 AM - 5:00 PM PST

Location: This is a remote job

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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