Rostering Coordinator VA Customer Care

Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)

What are we looking for?

Skills Required

• - Ensuring that administrative and reception services are provided to consumers, visitors and staff
• Liaising with practitioners and Consumers to ensure the best possible outcome. Act as the point of
  
  

contact for internal and external clients

• Assisting of onboarding of new consumers, including administrative and coordinated tasks
• Contacting and liaising with consumers to coordinate services and provide any assistance regarding
  
  

enquiries or requests

• Contact providers to inform them of availabilities and assist in maintaining provider relationships
• Calling consumers to confirm the appointments for all upcoming services with the clinic
• Making changes to rosters in response to absences, emergencies, or other unexpected events
• Informing employees of their schedules and any changes, ensuring clear and timely communication
• Utilising care management software to ensure services, communication, and all other relevant
  
  

documentation and information regarding consumers is recorded in the system.

• Escalating matters of urgency regarding consumers to the relevant personnel
• Regular contact with Consumers to ensure wellbeing
• Promote the services of People First Workforce
• Ensure reception area and community area is tidy and presentable, with all necessary stationery and
  
  

material

• Working collaboratively with other staff members to provide assistance where needed
• General administrative duties where required
• Updating management and ensuring recording the of key information requested
• Ensuring compliance with all policies and procedures of People First Workforce
• Report and document safety incidences and hazards according to legislative requirements and
  
  

organisational policies and procedures

• Maintain databases and track important deadlines
• Support the Optical Dispenser Team when assistance required
• Prepare and monitor invoices
  
  

What will you do?

• Certificate III in Administration or equivalent experience
• Excellent communication and interpersonal skills
• Previous Experience and proven results in a business development role within a social service, health or
  
  

related industry

• Ability to comply with and awareness of work health and safety (WHS)
• Sound understanding of compliance in Aged Care and NDIS (including the quality standards, WHS,
  
  

infection prevention and control, and SIRS) setting

• The right to work unrestricted in Australia (evidence will be required)
  
  

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• A current National Police Records check, dated no later than 3 months from application (or willing to
  
  

apply for one)

• Working with Children Check (or willing to apply for one)
• NDIS Workers Screening Check (or willing to apply for one)
  
  

Join the awesome team and enjoy these benefits & perks:

• Hybrid work set up - 3x onsite and 2 days WFH per week
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client offers offer a variety of in home aged care services Melbourne residents trust, including personal care, nursing care, Allied Health support, and dementia care.

#JoinConnectOS #ConnectOSCareers #ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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