Rostering Coordinator - Arabic Speaker AU Healthcare Hybrid

Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)

Key Responsibilities

• Ensuring that administrative and reception services are provided to consumers, visitors, and staff.
• Liaising with practitioners and consumers to ensure the best possible outcome; act as the point of contact for internal and external clients.
• Assisting with onboarding of new consumers, including administrative and coordinated tasks.
• Contacting and liaising with consumers to coordinate services and provide assistance regarding enquiries or requests.
• Contacting providers to inform them of availabilities and assist in maintaining provider relationships.
• Calling consumers to confirm appointments for all upcoming services with the clinic.
• Making changes to rosters in response to absences, emergencies, or other unexpected events.
• Informing employees of their schedules and any changes, ensuring clear and timely communication.
• Utilising care management software to ensure services, communication, and all other relevant documentation and information regarding consumers are recorded in the system.
• Escalating urgent matters regarding consumers to the relevant personnel.
• Regular contact with consumers to ensure wellbeing.
• Promoting the services of People First Workforce.
• Ensuring reception area and community area are tidy and presentable, with all necessary stationery and materials.
• Working collaboratively with other staff members to provide assistance where needed.
• Performing general administrative duties as required.
• Updating management and ensuring recording of key information requested.
• Ensuring compliance with all policies and procedures of People First Workforce.
• Reporting and documenting safety incidences and hazards according to legislative requirements and organisational policies and procedures.
• Maintaining databases and tracking important deadlines.
• Supporting the Optical Dispenser Team when assistance is required.
• Preparing and monitoring invoices.
  
  

Join the awesome team and enjoy these benefits & perks:

• Hybrid work set up - 3x onsite and 2 days WFH per week
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client offers offer a variety of in home aged care services Melbourne residents trust, including personal care, nursing care, Allied Health support, and dementia care.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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