Returns Processing Coordinator

Job Summary

KDCI Outsourcing is seeking a Returns Coordinator responsible for managing Return Merchandise Authorization (RMA) requests from initiation through completion. This role serves as a key liaison between clients, internal teams, and vendors/manufacturers to ensure timely, accurate, and efficient processing of returns while maintaining a high level of customer service and operational accuracy.

Key Responsibilities

RMA & Returns Processing

• Manage RMA requests end-to-end, coordinating with internal teams and clients to ensure smooth processing
• Review and validate return cases, including order details, serial numbers, and supporting documentation
• Initiate and manage return cases with vendors and manufacturers via phone, email, or chat

Vendor & Client Coordination

• Serve as the primary point of contact between clients, vendors/manufacturers, and internal stakeholders
• Communicate return instructions clearly and coordinate related shipments
• Resolve return-related concerns efficiently and professionally

Documentation & System Management

• Prepare and maintain accurate return documentation and records
• Process and track returns within NetSuite or related ERP systems
• Maintain organized case notes, logs, and supporting files

Cross-Functional Collaboration & Process Support

• Work closely with Inventory Control and operations teams to ensure timely return completion
• Support process improvements, training documentation, and workflow updates

Job Requirements

• 2–3 years of experience in returns processing, logistics, supply chain, or related operational roles
• Strong organizational and time management skills with the ability to manage multiple cases simultaneously
• Excellent written and verbal communication skills
• Experience using ticketing systems and ERP platforms (NetSuite preferred)
• High attention to detail and accuracy in documentation and validation processes
• Strong problem-solving and stakeholder management skills

Nice to Have

• Experience handling RMA processes and vendor/manufacturer coordination
• Familiarity with logistics or reverse supply chain workflows
• Experience maintaining process documentation and training materials