Reservations Agent

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Job Description

At Accor, our Revenue professionals are ambassadors of engaging service and authentically local experiences in places of unrivalled presence. As a Reservations Agent, you will be receiving reservations, booking changes and cancellations over various booking channels for the Swissôtel Clark and Widus Hotel. You are responsible for answering and responding effectively and efficiently to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.

Qualifications

Knowledge and Experience

• Previous experience of the same position preferred.
• University/College degree in a related discipline is an asset.
• Knowledgeable in Microsoft Windows applications and Opera PMS.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to handle many conflicting priorities at the same time.
  
  

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit