Product Optimization And Adoption Associate Director US Shift

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
  
  

The Impact You Will Have In This Role

This role directs, supervises and assists in execution of product adoption and optimization of CTM and ALERT and related products. Requires keen analytical and communication skills to listen to clients, and provide information about adopting recommended best practices. The candidate must be proficient working with clients, investigating and reporting back on any problems raised and setting expectations about resolution. The position entails leading multiple internal stakeholder meetings and representing the Company and assigned Department in various industry led forums on projects and new initiatives. The role also facilitates and leads external working groups composed of major industry participants that help advise on requirements and design options. The job will have production support responsibilities.

Your Primary Responsibilities

• Highly motivated, results oriented, client facing professional required to manage and execute on Product Optimization and Adoption initiatives.
• Track activity and report progress to the Product Optimization and Adoption lead and business to deliver on the specific initiatives prioritized and budgeted for.
• Collaborate with Product Optimization and Adoption peers globally to ensure best practice and core principals are understood, adopted and implemented in regional initiatives. Collaborates with client support teams and technology partners (both Application Development and Enterprise Infrastrucuture) on delivering new capabilities and enhancements.
• Facilitates and leads external working groups and other relevant subject matter working groups including advisory councils.
• Manages achievement of project deliverables and includes coordinating efforts of a variety of functional areas to ensure projects are completed on time within a quality framework. Identifies potential risks to achieving project objectives and elevates to appropriate management.
• Expected to be SME in many areas of Product, including regulatory and industry related projects and, where required, to attend meetings with clients to help with product area of expertise.
• Assists in product training efforts for all touch-points to both internal and external customers, inclusive of documentation, publications, E Training tools, FAQ’s .
• Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.
  
  

Qualifications

• Minimum of 8 years of related experience
• Bachelors degree preferred or equivalent experience
  
  

Talents Needed For Success

• Excellent communication skills (oral and written) and customer service skills.
• Strong client and relationship management skills

---