Process Quality Analyst

Be #InGoodHands with Metrobank

Here at Metrobank, we dont simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobanks strong heart for the community, you have the chance to give back and make worthwhile contributions to our nations economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: Process Quality Analyst

Job Summary:

• Reviews ITG practices and prepares the necessary documentation (e.g., policies, procedures, guidelines) to standardize key ITG processes.
• Evaluates and coordinates with other ITG Units the alignment of ITG’s processes with relevant business policies and procedures
• Assesses existing regulations and industry standards (e.g., ITIL, banking and technology industries), and align ITG’s processes with such new regulations, and where applicable, to the relevant standards.
• Coordinates process improvement initiatives within ITG to facilitate efficient delivery of IT services.
• Provides support to Resource Management Tool (RMT) users for incidents, requests, inquiries and application maintenance in coordination with the vendor as applicable

Role Exposure:

• Develop and enhance your capabilities in reviewing, assessing, drafting and implementing IT policies and procedures following the existing regulations and IT industry standards on controls and compliance
• Enhance interpersonal skills by working collaboratively with IT Senior Leaders, key officers and other units of the bank
• Deepen your understanding on IT processes and compliance

Qualifications:

• With at least 1 year work experience in IT processes and banking
• Excellent understanding of IT processes, compliance and banking concepts
• Excellent verbal and written communication, analytical, and problem-solving skills
• Exceptional team player with the ability to positively contribute
• High organizational and time-management skills
• Highly proficient in MS Office Applications

Other Details:

Rank: Junior Officer

Unit: Information Technology Group / Information Technology Management Division

Office Location: Metrobank Center, BGC