Payroll Associate

Job Description

Join our Manila Payroll Operations team and help strengthen how we deliver payroll cash management globally. You will partner with colleagues across the United States and India to improve controls, increase efficiency, and reduce manual work through automation. Bring your analytical mindset to a role that offers meaningful exposure to process improvement, stakeholder collaboration, and operational excellence.

As a Payroll Cash Management Associate in Payroll Operations, you will support US payroll cash management processes, including reconciliations and break resolution. You will maintain audit-ready documentation and control evidence while contributing to automation and process improvements. You will partner with Payroll, Finance, HR, and Technology teams to build scalable and resilient workflows. Your work will help strengthen accuracy, controls, and the overall effectiveness of payroll cash operations.

Job Responsibilities

• Perform end-to-end payroll cash management processes, including SOX-aligned reconciliations of payroll reports to general ledger postings and bank statements.
• Identify and resolve breaks by investigating variances, documenting findings, and coordinating timely remediation.
• Support process improvements and automation initiatives (e.g., Alteryx, Pega) to reduce manual effort and strengthen controls.
• Assist in developing automated workflows and reporting that improve monitoring and escalation of payroll cash exceptions.
• Perform root-cause analysis on recurring payroll, general ledger, and cash breaks and contribute to sustainable fixes.
• Partner with teams in the United States and India and with Technology and Finance stakeholders to deliver agreed initiatives.
• Maintain documentation, control evidence, and audit-readiness standards for payroll cash management processes.
• Prepare metrics, reporting, and updates on operational performance and improvement initiatives for stakeholders.
• Contribute to knowledge sharing and best-practice documentation across global teams.
• Protect data confidentiality and integrity when handling payroll, banking, and employee-related information.
• Support continuous improvement by identifying inefficiencies and recommending enhancements to controls and workflows.
  
  

Required Qualifications, Capabilities, And Skills

• Bachelor’s degree in Finance, Accounting, Economics, Business, or a related field.
• Two years of experience in payroll operations, cash or treasury operations, finance operations, or HR shared services.
• Demonstrated experience performing reconciliations, controls, and operational reporting.
• Exposure to process improvement or automation initiatives, including tools such as Alteryx, Pega, or similar platforms.
• Strong analytical and problem-solving skills, including ability to identify process gaps and support scalable solutions.
• Understanding of SOX-aligned controls and ability to maintain control frameworks in complex operations.
• Advanced Microsoft Excel skills and familiarity with payroll or financial systems (e.g., Oracle HCM Payroll or similar).
• Strong written and verbal communication skills with the ability to collaborate across global, cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment while maintaining quality and control discipline.
• High attention to detail with strong data accuracy and validation skills.
• Demonstrated ownership to drive issues to resolution and escalate appropriately.
  
  

Preferred Qualifications, Capabilities, And Skills

• Experience contributing to automation projects in a payroll or finance operations environment
• Experience with US payroll operations, including knowledge of key US payroll regulations and compliance requirements
• Experience performing payroll-to-GL reconciliations and resolving complex variances
• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) is a plus
• Certification in payroll, HR systems, or a relevant automation tool
• Experience working in a large corporate environment with standardized governance, controls, and cross-functional stakeholders
  
  

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

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