Payment Lifecycle Analyst - Cash Operations

Job Description

Join our Payments Operations team and help deliver accurate, timely international payment investigations for Treasury clients. You will work in a dynamic environment that values collaboration, control discipline, and continuous improvement. This role offers opportunities to build deep payments expertise while partnering with colleagues and stakeholders across regions.

As a Payment Lifecycle Analyst in Payments Operations, you will support daily EU Wire Investigations by processing and investigating FATF-related cases for EMEA Branch Treasury clients. You will ensure transactions and investigations follow documented procedures, meet deadlines, and comply with internal controls. You will research and resolve inquiries, escalate exceptions, and maintain accurate documentation. You will also support knowledge sharing and process improvements to strengthen operational effectiveness.

Job Responsibilities

• Process and investigate wire transfer cases for Treasury clients, ensuring adherence to documented procedures and controls.
• Execute manual fund and wire transfer instructions in global currencies with high accuracy.
• Review and analyze transaction data to validate completeness, accuracy, and required supporting details.
• Research and resolve manual fund transfer inquiries and provide clear updates to stakeholders.
• Identify and escalate errors, exceptions, and potential compliance concerns promptly.
• Complete operational tasks within defined deadlines while maintaining internal control standards.
• Create and maintain SOPs and documentation to ensure consistency and audit readiness.
• Identify and implement process efficiency opportunities in a controlled manner.
• Support cross-training and knowledge transfer to maintain workflow continuity.
• Assist in training and educating team members on procedures and job functions.
• Collaborate with partner sites and participate in team function rotation as needed.
  
  

Required Qualifications, Capabilities, And Skills

• 3+ years of experience in international payment processing operations.
• Working knowledge of payment operations and investigation workflows.
• Experience in a back office role within a bank or financial institution or its processing arm.
• Strong understanding of banking and financial services operations.
• Strong interpersonal skills with the ability to work effectively in a team environment.
• Excellent written and verbal communication skills, including presentation capability.
• Strong attention to detail and ability to deliver accurate work under time pressure.
• Ability to work independently, prioritize tasks, and take initiative to drive completion.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Access.
• Flexibility to work night shifts and extended hours during high-volume periods.
• Strong problem-solving skills to research issues and drive timely resolution.
  
  

Preferred Qualifications, Capabilities, And Skills

• Working knowledge of SWIFT and international payment conventions and practices.
• Understanding of FATF compliance and regulatory requirements.
• Prior experience supporting treasury clients in a financial institution.
• Experience maintaining SOPs and audit-ready documentation.
• Experience supporting cross-site operations or regional stakeholders.
• Exposure to process improvement or automation initiatives.
• Additional language skills relevant to EMEA client coverage
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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