Patient Access Representative II Specialty Contact Center Baptist Southbank

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonvilles only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Childrens Hospital.

Up to $1,000 Sign-On Bonus

Baptist Southbank is currently hiring for a Full-Time Days Patient Access Representative II to join our Specialty Contact Center Department at our Southbank Plaza location here in the Jacksonville, FL area.

Shift Details: Monday through Friday 9:00 AM to 5:30 PM - Training will be a minimum of 2 weeks and will be 8am-4:30pm

The Patient Access Rep II will support the Specialty Contact Center. This position is in a call center environment. In this position they will be taking full ownership of the tasks related to this position and provides successful outcomes that will enhance the reputation of Baptist Health and ensures a first positive impression from a patient experience perspective.

As a Patient Access Rep II, you will be responsible for:

• Registering patients accurately and efficiently
• Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas
• Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributing to PAS Goals as defined annually
• Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintaining a professional relationship with all clinical and non-clinical team members
• Articulating compliance documentation and ensure completion of required patient consent forms
• Maintaining patient privacy in accordance with HIPAA guidelines
  
  

• High school diploma (or higher) Required