Patient Access Representative II Baptist Medical Group Call Center Southbank Plaza

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonvilles only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Childrens Hospital.

Baptist Medical Center is currently hiring for a Full-Time Days Patient Access Rep II at our Southbank Plaza location here in the Jacksonville, FL area. This is a full-time day shift position Monday - Friday from 8:30 AM - 5:00 PM.

This position is in a call center environment. In this position they will be taking full ownership of the tasks related to this position and provides successful outcomes that will enhance the reputation of Baptist Health and ensures a first positive impression from a patient experience perspective.

Patient Access Representative II, Job Responsibilities

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines
  
  

• 1-2 years Customer Service Experience Required
• 1-2 years Healthcare experience Preferred
• 1-2 years Insurance experience Preferred
  
  

• High School Diploma Required