Order Management Specialist

Job Summary

KDCI Outsourcing is growing rapidly and is seeking a detail-oriented and highly motivated Order Management Specialist to join the team. This role is responsible for overseeing the complete order lifecycle — from initial order entry to final delivery — while ensuring accuracy, efficiency, and excellent customer service throughout the process.

The ideal candidate has strong organizational skills, excellent communication abilities, and the capability to manage multiple priorities in a fast-paced environment. This role serves as a key liaison between customers, sales, inventory, logistics, and external partners to ensure timely and accurate order fulfillment.

Key Responsibilities

Order Management & Processing

• Manage the end-to-end order-to-cash process, coordinating with customers, distributors, and internal stakeholders.
• Handle a variety of order types with varying levels of complexity and volume.
• Oversee order entry, order processing, invoicing, and return merchandise authorization (RMA) activities.
• Ensure all order details, pricing, and delivery instructions are accurate and properly documented.

Customer Service & Coordination

• Deliver exceptional customer service through proactive communication and timely issue resolution.
• Provide accurate order updates, shipment tracking information, and delivery status notifications.
• Coordinate with external partners and vendors to ensure proper fulfillment and delivery execution.

Inventory & Logistics Support

• Collaborate with internal teams to forecast inventory requirements and support delivery timelines.
• Coordinate with logistics and supply chain teams to ensure smooth order fulfillment processes.
• Proactively identify and resolve fulfillment delays or operational issues.

Reporting & Data Management

• Maintain accurate records within ERP, CRM, and order management systems.
• Prepare and distribute daily and weekly order status reports to stakeholders.
• Ensure high accuracy in data entry, documentation, and reporting activities.

Operational Support

• Support ad hoc operational and administrative tasks as needed.
• Contribute to process improvements that enhance order accuracy and customer satisfaction.

Job Requirements

• At least 1 year of experience in customer service, order management, or related operational roles.
• Experience handling customer inquiries through chat and email is preferred.
• 1–2 years of accounting, operations, or data management experience is an advantage.
• Background in eCommerce, online retail, catalog retail, or B2B support is a plus.
• Proficiency in Microsoft Excel and Microsoft Office tools.
• Familiarity with eCommerce platforms and order management systems is preferred.
• Experience with NetSuite, Salesforce, or similar ERP/CRM systems is a strong advantage.
• Strong verbal and written communication skills.
• Highly organized, detail-oriented, and able to prioritize effectively.
• Ability to multitask and work independently in a fast-paced environment.
• Strong problem-solving skills with a proactive and customer-focused mindset.