Order Management Lead

Department

Order Management / Supply Chain

Employment Type

Full-Time

Role Scope

50% Order Processing & Export | 50% Process Improvement, Automation & AI

Job Purpose

The

Order Management Lead

is a hands‑on role responsible for end‑to‑end customer order processing in

SAP , including export orders, while also improving and automating Order Management processes. The role is equally focused on

operational execution (50%)

and

process improvement, automation, and practical use of AI tools (50%) .

Key Responsibilities

Order Management & Export – 50%

Process and manage customer orders end‑to‑end in SAP.

Review order details, pricing, inventory, delivery, and shipping requirements.

Coordinate with Sales, Supply Chain, Warehouse, Finance, and other teams to ensure timely fulfilment.

Manage export orders, including shipping documentation and coordination with freight forwarders/logistics providers.

Monitor orders and shipments and resolve delays, discrepancies, and other issues.

Maintain accurate SAP records and order documentation.

Process Improvement, Automation & AI – 50%

Review and map existing Order Management processes.

Identify manual, repetitive, inefficient, or error‑prone activities.

Improve and automate workflows to reduce manual work, errors, and processing time.

Use AI tools and automation technologies for order checking, document processing, reporting, data extraction, exception management, and other practical applications.

Develop, test, and implement improved workflows with appropriate controls.

Document new processes and SOPs and measure improvements achieved.

Key Performance Indicators

Order processing accuracy and timeliness

On‑time fulfilment

Export documentation accuracy

Order issue resolution

Reduction in manual processing and errors

Process improvements and automations implemented

Processing time/productivity improvements

Must-Have

Qualifications & Experience

Bachelor's degree in Business, Supply Chain, Logistics, Operations, or related field.

5+ years of relevant Order Management, Supply Chain, Customer Service, or Logistics experience.

Strong hands‑on SAP order processing experience.

Hands‑on export order and international shipping experience.

Experience with export/shipping documentation and freight forwarder coordination.

Demonstrated process improvement experience.

Practical working knowledge and use of AI tools for business processes.

Strong Excel, analytical, and problem‑solving skills.

Strong attention to detail and stakeholder‑management skills.

Strong Advantage

SAP Business One / SAP HANA experience.

Manufacturing, FMCG, food, pet food, or consumer‑goods experience.

Power Automate, Power Query, Power BI, workflow automation, or similar tools.

Experience automating Order Management or Supply Chain processes.

Role Success

The successful candidate must be comfortable

personally processing orders and managing exports , while also taking ownership of improving how the function works. Success means maintaining accurate and timely order execution while

reducing manual work through better processes, automation, and practical us