Operations Team Lead AU Mortgage Brokers Hybrid

Salary: P55,000 to P65,000 (Monthly Package)

Schedule: Monday - Friday (06:00 AM - 03:00 PM PHT)

What are we looking for?

Skills Required

• Minimum 2 years in BrokerForce or comparable outsourcing environments
• Ability to lead a team, provide advice and guidance on handling certain situations such as escalations, service degradations etc.
• Highly motivated and with strong communication skills.
• Demonstrable experience in a similar role working for C-Level or senior leaders/business owners
• Knowing and understanding the standard of staff we are recruiting is very important.
• Loan processing/CSM experience to be able to adequately mentor and coach staff and provide coaching specific to their deliverables (tasks, industry).
• Demonstrated ability to think on your feet and be proactive.
• Fast paced environment for someone looking to grow into a top management role.
• Demonstrable experience in a similar role working for C-Level or senior leaders/business owner
  
  

What will you do?

KEY PERFORMANCE INDICATOR

• Maintain strong relationships with Australian mortgage business stakeholders.
• Understand stakeholder needs, gather feedback, and ensure their satisfaction.
• Act as primary point of contact for Australian stakeholders, addressing their needs and concerns.
• Ability to develop effective relationships with their team members.
  
  

TEAM MANAGEMENT

• Lead, mentor, and supervise the BrokerForce and Outsource teams. Provide guidance, ensure high productivity and quality of work. Manage recruitment, training, and performance evaluation of team members.
  
  

OPERATIONAL EFFICIENCY

• Monitor team performance, encourage feedback from brokers, and provide coaching when necessary.
• Achieve agreed-upon KPIs as per the AU stakeholders.
• Streamline processes and workflows to enhance efficiency and customer experience.
  
  

RISK MANAGEMENT, COMPLIANCE AND QUALITY ASSURANCE

• Ensured compliance with companywide quality control measures to uphold the utmost level of service quality.
• Managed risks associated with an offshore operation and upheld data security standards.
  
  

PROBLEM SOLVING

• Effectively and promptly handle any problems, worries, or issues raised by stakeholders or team members.
  
  

Join the awesome team and enjoy these benefits & perks:

Benefits

• Offering paid training program to help you get up to speed and excel in your role.
• Work Set up: Hybrid (2x a week on-site)
• Competitive salary package and annual performance review, monthly rewards and recognition program.
• Opportunity to attend events and travel to Australia.
• Access to knowledge base tools, resource center and training library.
• HMO Coverage up to 2 free dependents (Medical, Dental and Group Life insurance) on Day 1
• Mandatory Government Benefits and 13th Month Pay
• Leave credits and convertible to cash of unused sick leave, paid quarterly.
• Access to Emergency and Bereavement Leave
  
  

Financial Perks

• Access to a Financial Assistance Program through one of the leading FinTech Company in Philippines.
• Earn as much as PHP 21,000 referral bonus - help a friend land a job and get rewarded.
  
  

Work-Life Integration And Perks

• WFH Engagements: Remote learning and employee development activities, Wellness sessions and health talks, Virtual team games and contests (Trivia, TikTok, Photo Challenges)
• Regular company-wide events, engagement activities, and a culture that values work-life balance
• Employee-wellbeing Office Facilities (Gym, Wellness Room, Childcare Facility, Entertainment Room, World-class Training Rooms)
• Cafeteria with affordable food concessionaire partners.
• Complimentary coffee and ice cream every day.
• Sleeping Quarters and Shower rooms for comfort and convenience.
  
  

Prime Location

• Conveniently located at Mega Tower, EDSA --- the heart of Metro Manila
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

An exciting opportunity to work with largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

#ConnectOSNonTech

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