Operations Specialist EVARIC1F

JOB TITLE

Operations Specialist

JOB ID

EVARIC1F

INDUSTRY

Creative technology platform for creative professionals

LOCATION

LATAM / PH / South Africa

JOB STATUS

Part Time 20 hours a week (Open to Full Time based on performance)

WORK SCHEDULE

9am - 12pm (Flexible if available EST couple times of the week)

SALARY

$8 - $10 (Open to a bit more if they are very good)

TARGET START DATE

ASAP

Role Overview

About the Client:

The client is a long-standing creative community and platform originally rooted in the film and television art department world and now serving broader creative industries including events, theater, and fabrication. The business is primarily based in New York City with growth expanding into other US markets. The founder is a tech founder and product focused leader currently driving platform design and feature development, while managing a live chat support partner and a small group of key collaborators including a developer, accountant, and social media partner. The company has grown largely through SEO, word of mouth, and a highly engaged member ecosystem.

About The Role

The part-time Operations Admin Assistant will act as an operational right hand focused on inbox management, member support escalations, documentation, and performance reporting across business and marketing metrics. This role is designed to protect the founders focus time by owning recurring admin tasks, surfacing trends, and delivering clear weekly insights that support better decisions around growth, regional targeting, deliverability, and platform health. The ideal person is proactive, detail oriented, comfortable with numbers and spreadsheets, and confident in communicating with a strong founder personality while collaborating with a small remote team.

Key Responsibilities

Email and inbox management

• Open, scan, and triage the Founder inbox
• Flag what truly needs the Founder response
• Draft replies for approval using a clear, professional tone
• Close low value threads and keep the inbox organized
• Send a simple weekly inbox summary of what was handled and what needs decisions
  
  

• Monitor support emails, live chat transcripts, and form submissions
• Create a weekly assessment of what is a user problem, what is a UX UI problem, and what is a messaging problem
• Track repeat issues and patterns and suggest solutions
• Escalate real bugs to development with concise summaries and evidence
• Perform QA testing after fixes to confirm issues are resolved
• Review Hotjar sessions weekly to spot friction, confusion, or drop off points
  
  

• Maintain a simple weekly dashboard in Google Docs or Google Sheets
• Create a monthly executive summary describing what changed and why it matters
• Track Stripe metrics including premium signups, cancellations, failed payments, net monthly revenue, and trial conversion rate
• Support rare friendly fraud responses by compiling web logs and relevant evidence
• Track website and platform metrics such as new registrations, post volume across key content areas, and high performing pages
• Track email deliverability signals including domain alerts, bounce rates, hard bounces, open trends, and click trends and keep lists clean in the CRM
  
  

• Help define and monitor the core funnel from visitor to member to paid to retained
• Support UTM consistency across campaigns, newsletters, and social posts and tie performance back to site actions
• Identify conversion drivers, drop off points, and UX UI friction using analytics and support feedback
• Produce a weekly funnel snapshot and a monthly conversion analysis that answers what worked, what did not, and why
  
  

• Monitor keyword rankings and organic traffic trends
• Identify top performing pages and declining pages and flag opportunities
• Use tools like Google Search Console to spot crawl errors, redirects, broken links, and indexation issues
• Monitor page speed and Core Web Vitals and flag technical issues to development with clear next steps
  
  

• Moderate first time posts and flag spam or policy violations
• Review comments for potential partner or vendor leads
• Maintain CRM hygiene including tags, segments, duplicates, unsubscribes, hard bounces, and bad records
• Track new vendor members, schedule intro calls, follow up on unanswered threads, and maintain a simple partner pipeline
  
  

• Document recurring processes as SOPs in Scribe
• Maintain a living operations wiki and update SOPs as workflows change
  
  

• Complete a monthly competitor scan covering new features, pricing changes, SEO pages launched, and messaging shifts
• Track competitor rankings for keywords ArtCube does not yet own
• Provide a one page monthly market watch memo, including trends that impact SEO and product decisions
  
  

• Weekly
• Inbox summary and action needed list
• Member issues digest with patterns, categories, and recommended next steps
• Simple weekly dashboard and funnel snapshot
  
  

• Executive summary describing what changed and why it matters
• Conversion analysis with insights and recommendations
• Market watch memo and competitor scan
  
  

• Slack for internal communication
• Google Sheets and Google Docs for dashboards and summaries
• Google Analytics and Google Search Console for performance tracking
• Hotjar for user behavior observation
• Stripe for subscription and revenue metrics
• CRM tools for tags, segments, and list hygiene
• Scribe for SOP documentation
• Basic familiarity with WordPress related alerts and site performance tools is helpful
  
  

• 2 plus years supporting operations, analytics, or growth in an online business, membership business, or subscription product
• Strong experience with Google Analytics and interpreting performance trends
• Strong spreadsheet skills and comfort building simple dashboards
• Comfort with basic SEO concepts and using Search Console for monitoring and issue spotting
• Clear written communication and ability to summarize complex inputs into actionable insights
• Ability to coordinate across functions, especially with development and marketing
• High attention to detail, reliable follow through, and strong task ownership
  
  

• Experience with subscription retention metrics and churn analysis
• Experience with UTM strategy and attribution basics
• Experience with QA testing and writing clear bug reports
• Experience cleaning CRM data and maintaining list hygiene
  
  

• Proactive and calm under pressure
• Pattern spotter who flags issues early
• Comfortable making decisions within guardrails and asking questions when needed
• High emotional intelligence, professional, direct, and solutions focused
• Thrives supporting a decisive, fast moving Founder who values initiative and clear outcomes over hand holding