Non-Latam Agent Support Representative

The Non Latam Agent SupportRepresentative is responsible for developing and servicing a portfolio of clients (Agents) through telephone visits, generating a commercial relationship, which allows negotiations to increase shipping volume and profitability for Viamericas.

Duties And Responsibilities

• Deliver excellent service and provide solutions to incoming and outgoing calls
• Carry out and document telephone visits to the entire assigned territory
• Monitor and analyze price monitoring
• Follow up on inactive agencies
• Develop and implement business plans tailored to territory needs
• Prospect and identify opportunities for new business development
• Prepare and maintain reports on competitive activity
• Provide service and support to field staff
• Complete installation of new agencies
• Support the development and growth of new agents
• Maintain and increase the volume of transactions from the assigned territory
• Maintain and increase the profitability of transactions from the assigned territory
• Maintain and increase the portfolio of assigned agencies
• Follow up and solve the situations reported by agents and field staff
  
  
  

Supervisory Responsibilities

• Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually
• Attend periodic Information Security training provided by Viamericas’
• Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc
  
  
  

Qualifications

• Fully bilingual in English and Tagalog
• Strong understanding of the sales cycle with proven ability to prospect, negotiate, close deals, and follow up
• Exceptional verbal and written communication, presentation, and interpersonal skills
• Creative problem-solver with the ability to manage business challenges effectively
• Highly organized, detail-oriented, and disciplined
• Skilled in multitasking and thriving in fast-paced, high-pressure environments
• Experienced in market analysis and identifying potential customer targets
• Strong internet research skills
• Self-motivated, competitive, and results-driven with a strong desire for success
• Positive attitude with excellent teamwork and collaboration skills
• Service-oriented with a proactive approach
• Proficient in CRM systems and business software such as PowerPoint, Word, Outlook, and Excel
• Adaptable, professional, courteous, and capable of working independently or as part of a team
• Fully available and flexible to meet business needs
  
  
  

Working Conditions

• General office working conditions, with a hybrid work schedule.
  
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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