NDIS Compliance Officer AU Healthcare Hybrid

Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)

Compliance Management

• Stay informed on local, state, and federal regulations governing aged care, ensuring adherence to regulatory standards and internal policies.
• Conduct regular audits to assess compliance, identifying any gaps and developing corrective action plans where necessary.
• Liaise with regulatory agencies during inspections and audits to ensure compliance with external requirements.
• Maintain accurate and up-to-date documentation related to compliance activities and report on compliance status, quality indicators, and outcomes.
• Develop, implement, and monitor systems and processes to ensure compliance with regulatory requirements.
• Collaborate with relevant departments to address compliance gaps and provide guidance on corrective actions.
• Manage the master document control across all entities into SharePoint/Employment Hero and create a process for departments to follow.
• Audit HELP plans to ensure that participants with complex care needs have accurate information recorded and that the correct care and services are provided.
• Assist Home Care and NDIS teams to assess and arrange services for participants who have higher level care needs, including participants who have palliative care needs.
• Liaise with nursing team as needed and assist nurses with creation of documentation or assessments, participant concerns or issues as needed.
• Give advice within their scope to the team as needed.
  
  

Quality Improvement:

• Identify and prioritize areas for quality improvement through data analysis, resident feedback, and staff input.
• Collaborate with interdisciplinary teams, including Care Managers and Care Coordinators, to develop and implement personalized care plans tailored to each consumers needs.
• Regularly review and evaluate care plans, making necessary adjustments to ensure their effectiveness and continued alignment with best practices.
• Assist with quality improvement projects aimed at enhancing resident outcomes and satisfaction, supporting the development of training content and resources.
• Assist in the quality improvement framework for the organization.
• Conduct regular reviews and analysis of quality data, identify trends, and recommend improvements to enhance service delivery and resident outcomes.
• Implement evidence-based practices to optimize care delivery and monitor the effectiveness of quality initiatives.
• Advocate for consumer rights and preferences, ensuring that care plans are responsive to their evolving needs and promote their well-being and independence.
• Identify gaps and facilitate training when required.
• Audit checkout notes weekly.
  
  

Risk Management:

• Assess potential risks related to operations, including safety concerns, and develop mitigation strategies to prevent adverse events and ensure resident safety.
• Participate in incident investigations and contribute to the development of preventive measures.
• Liaise with Peak Bodies, regulatory bodies such as the Aged Care Safety and Quality Commission, Department of Health and the NDIS Safety Commission as needed, reasons for this may be:
  
  

- Advice

• Complaint response
• SIRS or Mandatory Reporting obligations
• Audit requests for information
• Spot visits
  
  

Interdisciplinary Collaboration

• Foster a culture of collaboration and continuous improvement across departments by working closely with interdisciplinary teams, including nurses, physicians, allied health and social workers.
• Serve as a subject matter expert on compliance and quality improvement initiatives, providing guidance and support to staff across the organization.
  
  

Documentation and Reporting:

• Maintain thorough, accurate, and timely documentation of compliance and quality improvement activities.
• Generate reports on compliance status, audit findings, quality indicators, and outcomes, presenting findings and recommendations to management and stakeholders.
• Assist the Head of Compliance and Governance to regularly review and update policies to reflect changes in regulations or business practices.
  
  

Requirements

• Bachelors degree in nursing, Healthcare Administration, or related Field (Masters degree preferred)
• Proven experience within an aged care or long-term care setting.
• Highly developed organizational skills, including the ability to prioritize, set realistic goals and meet deadlines
• Strong organizational skills, the capacity to successfully manage competing priorities, maintain attention to detail and meet deadlines
• Advanced skills in MS Office applications including Word, Excel, PowerPoint and Access or similar database software
• Strong confidential nature when working with sensitive information and stakeholders
• Capacity to work independently with minimal direction and collaboratively in a team environment
• Strong writing skills and ability to compose and present correspondence of a non-specialist nature
• Ability to comply with and awareness of work health and safety (WHS)
• Strong English communication skills - verbal and written.
  
  

Join the awesome team and enjoy these benefits & perks:

• Hybrid
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client offers offer a variety of in home aged care services Melbourne residents trust, including personal care, nursing care, Allied Health support, and dementia care.

#JoinConnectOS #ConnectOSCareers #ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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