Medical Virtual Assistant

Job Description

This is a remote position.

Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a US-based primary care medical practice.

The Medical Virtual Assistant will primarily support the clinic with prior authorizations and referrals, helping reduce the workload of the in-house team while ensuring patients receive timely, accurate care coordination. This role is ideal for someone with strong experience in insurance processes who is efficient, friendly, and detail-oriented.

About Our Client

Our client is a locally and veteran-owned medical practice offering both walk-in and primary care services. Their mission is to deliver comprehensive, personalized healthcare that meets the needs of their local community.

They value teamwork, efficiency, and excellent patient experience, and they are looking for a Virtual Assistant who will integrate seamlessly into their team and work closely with their in-house prior authorization and referral coordinator.

Responsibilities

Prior Authorizations & Referrals (Primary Focus)

• Process and submit prior authorizations for primary care services
• Manage and track patient referrals to specialists and other providers
• Coordinate closely with the in-house authorization/referral coordinator
• Follow up on pending authorizations and referrals to ensure timely completion
• Maintain accurate documentation in the EMR
  
  

Insurance & Administrative Support

• Verify patient insurance coverage as needed
• Update patient records with insurance and authorization information
• Liaise with insurance companies to clarify coverage requirements
• Assist patients with insurance-related questions when appropriate
  
  

Patient Communication & Coordination

• Respond to patient inquiries via phone or email related to authorizations and referrals
• Provide friendly, professional communication with a strong customer-service mindset
• Ensure HIPAA compliance and patient confidentiality at all times
  
  

Tools & Systems Used

• eClinicalWorks (required)
• TriZetto
• Availity
• Parachute
• Email and internal communication tools
  
  

Requirements

• Prior experience as a Medical Virtual Assistant, medical receptionist, or insurance coordinator
• Hands-on experience with eClinicalWorks, prior authorizations, and referrals (non-negotiable)
• Strong knowledge of insurance workflows and payer portals
• HIPAA-compliant with a clear understanding of patient confidentiality
• Fluent in English with excellent written and verbal communication skills
• Friendly, patient-focused, and professional demeanor
• Highly efficient, organized, and detail-oriented
• Ability to work collaboratively with an in-house US-based team
  
  

Benefits

• Competitive salary commensurate with experience
• Opportunities for professional development and growth
• Work in a dynamic and supportive team environment
• Make a meaningful impact by helping to build and strengthen families across the globe
  
  

Job Details

Role Level: Associate Work Type: Full-Time Country: Philippines City: Manila, National Capital Region Company Website: www.virtualrockstar.com Job Function: Healthcare Administration Company Industry/

Sector: Hospitals and Health Care

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About The Company

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