Manager Account Management

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

You Will Be Responsible For The Following:

Leads Generation and closing sales

• Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking
• Drives the entire sales cycle from initial customer engagement to closed sales
• Makes presentations to senior managers and decision makers
• Able to discuss basic products and services relevant to the customer
• Identifies points of negotiation and points to close deals
  
  
  

Business Development

• Scopes and understands the key processes and financial transactions of accounts to provide valuable solutions to partners
• In-depth understanding of the partner and partnership; knows what the business and partnership is all about not just limited to the existing services or current numbers we have with them but to include the other potentials.
• Leads in the development, presentation, discussion and execution of relevant account-specific offers through an ecosystem approach - utilizing company products and services (i.e. Funds Disbursements, Online and Offline Payments, Cash-in, Cash-out, GLife, Adtech, etc.), to address the identified needs/challenges of the partner.
• Develops programs to help ensure KPIs are met
• Perform adhoc functions as may be deemed necessary.
  
  
  

Account Management

• Responds to, acts on, and monitors the immediate resolution of partner concerns
• Replies to emails within 24hours
• Returns calls and SMS of partners within 4 hours
• Ensures simple issues and customer concerns are resolved, with the help of support groups within SLAs
• Discerningly escalates unresolved or more complex concerns within 72 hours except in critical cases wherein the IS should immediately be informed for proper handling.
• Being proactive – Ensure that we keep the partners/stakeholders updated on promos, new services, tech updates; Concerns are addressed within reasonable timeline and at the same time partners are updated on the status of the issues raised.
  
  
  

Partner Relationship Management

• Develops and maintains strong business relationships with key decision makers of accounts by establishing regular engagement meetings and activities (i.e. business review)
• Establishes and maintains relationships, knowing the organization and identifying key contacts, influencers and decision makers, and ensures to get Team Leader support to cover top management.
  
  
  

Reporting

• Complies to management systems and requirements to submit complete and accurate reports on time (i.e. sales call plan, pipeline, key accounts performance review, accounts profile, priority list, product trackers)
• Provides feedback on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to customers
• Provide feedback to sales management on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation
  
  
  

You Will Be Responsible For The Following:

• Ability to understand the customer needs, operations and ecosystem based on general relevant industry trends.
  
  
  

Deep understanding of client needs and product knowledge

• Ability to identify customer needs and relate it to product offerings which will be beneficial for the customer.
  
  
  

Confidence and Professionalism

• Able to carry a face to face discussion and basic negotiation with key contacts (internal and external)
  
  
  

Project Management Skills

• Ability to influence, lead and manage people across the organization in executing account programs or initiatives
  
  
  

Performance Driven

• Can assert own point of view, will own and drive initiatives and issue resolution until desired results are achieved.
• Able to get the organization to help him achieve desired results or resolve issues for the customer.
  
  
  

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

---