LogicMonitor Engineer

Job Description

Key Responsibilities:

Monitoring Optimization & Scalability

• Optimize LogicMonitor configurations, including custom Data Sources, alert correlation, and device grouping.
• Ensure monitoring architecture scales across hybrid and multi-cloud environments.
  
  

• Maintain and enhance LogicMonitor–ServiceNow CMDB integration.
• Ensure accurate alert routing, CMDB hygiene, and alignment with tool rationalization strategies.
  
  

• Expand automation to reduce MTTR and improve operational efficiency.
• Build capacity dashboards and deliver performance analytics.
  
  

• Correlate metrics, logs, and change events to produce audit-ready incident timelines.
• Support root cause analysis using advanced monitoring capabilities.
  
  

• Lead decommissioning of legacy monitoring tools in favor of standardized LogicMonitor adoption.
  
  

• Partner with ITIL leadership and business units to align monitoring strategy with ITIL best practices.
  
  

• Hands-on experience implementing LogicMonitor SaaS environments.
• Expert-level skills in:
• Collector installation and maintenance
• Device onboarding and configuration updates
• Custom alert lifecycle design
• Dashboard development
• LogicModule optimization
• Integrations with third-party tools
  
  

• Experience integrating LogicMonitor with Splunk, ServiceNow, ThousandEyes, Forward Networks, and other monitoring platforms.
• At least one full lifecycle implementation of the EdwinAI module.
  
  

• Strong knowledge of network devices, architectures, SNMP, logs, probes, and visibility tooling.
• Solid understanding of hybrid cloud platforms (Azure, AWS, GCP) and on-premise infrastructure.
• Proficiency in at least one scripting or programming language (Python, Powershell or Java)
• Solid understanding of web technologies (HTTP, JSON, RegEx,REST APIs)
  
  

• Strong understanding of ITIL frameworks and best practices.
• Excellent communication and documentation skills for leadership and audit reporting.
• Ability to work independently, lead initiatives, and operate in an agile environment