L1 Desktop Support Technician AU Construction Flexi Based

Schedule: Monday - Friday (05:00 AM - 02:00 PM PHT)

What are we looking for?

Skills Required

• Desktop Support
• Windows Server and exposure to Active Directory Management
• Microsoft Exchange / Exchange Online exposure
• Office 365 office suite exposure
• Printers (Setup & Configuration)
• Basic understanding of networks
  
  

What will you do?

• Provide first-level technical support to end-users for hardware, software, and network-related issues.
• Diagnose and troubleshoot desktop, laptop, and peripheral problems in a timely and efficient manneг.
• Install, configure, and maintain desktop operating systems and applications.
• Interact with end-users professionally and courteously, ensuring a positive customer experience.
• Clearly communicate technical solutions to non-technical users.
• Provide assistance through various channels, including phone, email, Teams
• Log and track support requests using a ticketing system.
• Escalate issues to Level 2 support or relevant teams when necessary.
• Follow up with end-users to ensure issues are resolved and provide status updates.
• Perform routine maintenance tasks, such as updates, patches, and system upgrades.
• Assist in the deployment and retrieval of desktop and laptop equipment.
• Keep accurate records of hardware inventory and software licenses.
• Create and update documentation for common support issues and resolutions.
• Contribute to the knowledge base to facilitate efficient problem-solving.
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Get the amazing chance to work for our client --- Australias top supplier of office products for small and medium-sized businesses, students, and households, with a nationwide presence and over 3 billion dollars in revenue.

#JoinConnectOS #ConnectOSCareers #ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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