IT Network Administrator

This is a remote position.

Design, configure, deploy, and maintain LAN/WAN, wireless, VPN, and firewall infrastructure for clients and internal environments

Monitor network performance and proactively resolve issues before they escalat[e] Manage switches, routers, firewalls, access points, and other network hardware

(Cisco, Ubiquiti, Fortinet, SonicWall, or similar)

Administer Active Directory, DNS, DHCP, VLANs, and network security policies Perform patching, firmware updates, and lifecycle management of network equipment

Serve as an escalation point for Tier 1-3 tickets requiring network expertise across multiple client accounts

Conduct network assessments and provide consulting recommendations on infrastructure upgrades, security posture, and best practices

Support new client onboarding, including network audits, documentation, and migrations

Document network diagrams, configurations, and procedures for each client environment

Design and maintain bulk internet, Wi-Fi, and managed network services for

MDU/property clients

Troubleshoot resident-facing connectivity issues and coordinate with property management/ISP partners

Remotely configure, monitor, and support headend equipment, distributed antenna systems, and in-building wireless infrastructure, coordinating with on-site technicians as needed

Ensure network uptime and service quality across multiple properties

Provide clear, professional phone and remote support to clients and residents of all technical skill levels

Diagnose and resolve complex, multi-layered technical issues independently

Maintain accurate ticket notes, documentation, and after-hours/on-call coverage as needed

Requirements

5+ years of high-level MSP (or similar multi-client IT services) experience

Extensive hands-on networking knowledge: routing, switching, VLANs, firewalls, VPNs, wireless, and network security fundamentals

Strong troubleshooting and problem-solving skills, with the ability to diagnose complex issues under time pressure across all levels (Tier 1 through advanced/escalation-level work)

Comfortable and effective communicating by phone with clients and residents of varying technical backgrounds

Fluent written and spoken English

Experience supporting both business/consulting clients and larger managed infrastructure (e.g., multi-site or multi-tenant environments)

Strong working knowledge of Windows Server, Active Directory, DNS/DHCP, Microsoft 365/Entra, and common MSP tools (RMM, PSA/ticketing platforms) - we are a heavily Microsoft-centric environment

Ability to prioritize and manage multiple client environments and competing priorities simultaneously