International Consumer Banking - Business Analysis Lead

Job Description

Join our Business Analysis Team and play a vital role in shaping the future of customer operations. As part of our team, you will deliver powerful performance insights and drive meaningful change to achieve operational excellence within our Service Operations teams.

As a Business Analysis Lead within the International Consumer Banking team, you will have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.

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Job Responsibilities

• Provide leadership to function-aligned local resources through regular coaching, mentoring, motivation, and performance management; manage and develop team members in stretch or rotational assignments, documenting their performance and progress
• Manage capacity within team to meet deliverables timely and with quality; and creating resiliency plans on unexpected events
• Make decisions guided by policies and established practices, with limited impact on company revenues and assets
• Provide direction to reporting/solutions design, timelines, and deliverables
• Optimize manual reports/intelligent solutions and constantly looking for ways to automate
• Build user tools and intelligent solutions to empower end-users and drive business efficiency
• Ensure data handling and processing within area of work adheres to strict controls and policies aligned to the firm's expectations and GDPR's
• Establish a process and governance model that adheres to firmwide data processing policies
• Establish a process model that ensures reporting/solutions deliverables are free of data quality issues
• Create and handle change management process for solutions delivered
• Apply innovative thinking and creative problem-solving to identify and implement process improvements and automation opportunities
  
  

Required Qualifications, Capabilities, And Skills

• Minimum 3 years of leadership experience, including coaching and effective delegation to empower team members and ensure efficient achievement of objectives
• Minimum 5 years of data analysis experience with strong SQL; adept at leveraging AI tools to uncover trends and deliver actionable insights; proficiency with data visualization tools such as QlikSense, Tableau, or Power BI
• Advanced proficiency in Alteryx and other automation tools; demonstrated ability to build user tools and intelligent solutions and to design and implement automation strategies with a strong understanding of systems architecture
• Experience working in Agile/Scrum frameworks using JIRA and Confluence
• Demonstrated ability to positively interface with other departments, colleagues, and senior management
• Experience managing, coaching, and documenting the performance of team members in stretch or rotational roles
• Proven ability to build positive relationships and interface effectively with colleagues, other departments, and senior management, coordinating cross-functional collaboration across diverse teams
• Highly proficient in using MS Office, particularly MS Word, Excel and Powerpoint
• Strong innovative thinking and creative problem-solving skills
• Advanced strategic thinking skills, with a track record of evaluating potential scenarios, assessing risks, and making informed decisions
• Provide quality service to customers through continuous communication
  
  

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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