I2C Collections Analyst

This job is with Johnson & Johnson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Finance

Job Sub Function

AP/AR

Job Category

Professional

All Job Posting Locations:

Paranaque, National Capital Region (Manila), Philippines

Job Description

"Reimagine the possibilities" at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the worlds largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

The I2C Specialist (Collections) is responsible for managing and overseeing end to end service delivery in the Invoice to Collection and dispute process serviced by JNJ Global service Finance in Manila. This position reports to the Collections Senior Team Lead.

Job Description Details

The Credit Collections Analyst is responsible for proactive evaluation, investigation and timely collection of outstanding accounts receivable. He/she manages medium-to-high-level customer accounts as defined by sales volume, credit exposure, risk and/or other factor(s).

• Proactively manage assigned accounts through the invoice to cash cycle to include collections, credit line administration and billing dispute identification and resolution.
• Answer customer queries received via inbound calls and do outbound collections calls as required
• Serve as the single point of contact for inquiries, requests and issues related to accounts receivable for an assigned portfolio of customers.
• Perform customer reviews to ensure that accounts remain within the assigned credit limits as well as assess and mitigate financial risk and escalate to Sr. Team Lead or Sr. Financial Analyst if needed.
• Drive desired customer payment behavior by employing collection techniques and negotiation to maximize cash flow and create a favorable financial relationship and customer experience.
• Analyze data, trends, drivers and root cause in customer payment behavior. He/she also partners with other internal functions to create appropriate action plans to remove barriers to payment as well as provides support for action planning with data/dashboards.
• Identify/ execute opportunities for process improvements to increase efficiency.
• Collaborate internally with Sales, Supply Chain, etc. to respond to customer-related inquiries. Participate in negotiations and contribute to cross-functional, end-to-end solutions to improve cashflow and customer experience.
  
  

Qualifications

• A minimum of a Bachelors Degree is required, preferably in Finance, Accounting or Economics
• A minimum of 2-4 years of experience in Finance, Accounts Payable/Receivable, Accounting or related industry experience is required
• Microsoft Office - Intermediate skill level is required
• SAP AR/FSCM experience is strongly preferred.
• Has Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J - Healthcare/Pharma - Preferred. If not possible.
• Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders, particularly within North America cultures
• Basic Negotiation skills
• Analytical and problem solver
• Willing to work onsite in Edison Road, Merville, Parañaque (December 2025 to January 2026) and BGC (April 2026 Onwards)
• Willing to work on a temporary hybrid setup (3 days/week, 12 days/month; February 2026 to March 2026 Full WFH)
  
  

WORK SHIFT: NIGHT (8 PM - 5 AM)

As part of our Companys growth and expansion plans, we are preparing to relocate to a new office in BGC, Taguig City, tentatively by Q2 2026. Please note that the timeline may still change depending on project developments and other considerations.

Required Skills

Cash Collection, Collection of Receivables, Collection Processes, Dispute Management, Dispute Resolution

Preferred Skills

Credit Memos, SAP Accounting

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