HR Specialist - Operations And Service Delivery AU Offshoring Hybrid

Schedule: Monday to Friday (06:00 AM-03:00 PM PHT)

Key Responsibilities

HR Operations & Service Delivery

• Supervise daily HR operations including onboarding, offboarding, employment verification, and compliance documentation.
• Oversee accurate and timely processing of employee requests related to leaves, benefits, transfers, policy queries, and other HR transactions.
• Ensure HR processes are standardized, efficient, and compliant with company policies and local labor laws.
• Partner with internal departments (payroll, legal, IT, etc.) to ensure smooth coordination and service delivery.
  
  

• Lead the HR helpdesk function to ensure employee queries are handled professionally and efficiently.
• Assign, monitor, and track helpdesk tickets and ensure timely closure and resolution.
• Develop and maintain HR FAQs, service guidelines, and knowledge-sharing tools.
• Analyze trends in helpdesk inquiries and recommend process improvements to reduce recurring issues.
  
  

• Supervise, train, and support a team of HR coordinators or service agents.
• Drive continuous improvement in HR service delivery by streamlining workflows and identifying automation opportunities.
• Ensure quality standards and service level agreements (SLAs) are met or exceeded.
• Provide regular reporting and insights on service delivery metrics and employee feedback.
  
  

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 4–6 years of HR generalist or operations experience, including at least 1–2 years in a supervisory or lead role.
• Strong understanding of HR policies, employment regulations, and employee lifecycle processes.
• Proven experience in managing HR service delivery or helpdesk functions.
• Excellent interpersonal and communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• High level of integrity and discretion when handling confidential information.
  
  

• Experience in a shared services environment or corporate HR operations.
• Familiarity with Darwinbox Helpdesk Ticketing Systems.
• HR certifications a plus.
  
  

• Service excellence and employee experience focus
• Team leadership and coaching
• Operational efficiency and attention to detail
• Analytical and problem-solving ability
• Adaptability and collaboration
  
  

• Hybrid
• Equipment provided
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities.