HR Payroll Operations - Overpayments Recovery Associate

Job Description

Join our Manila Payroll Operations team and make a measurable impact on how we manage payroll overpayment recovery and clawbacks. You will go beyond case processing by using data, automation, and continuous improvement to strengthen controls and improve outcomes. If you enjoy solving complex problems and building smarter ways of working, this role offers strong exposure to global stakeholders and meaningful growth opportunities.

As a Payroll Overpayments Recovery Associate in Payroll Operations, you will manage US payroll overpayment recovery and clawback activities end to end. You will track performance through KPIs and dashboards, analyze trends and root causes, and implement process and automation improvements to reduce aging and strengthen controls. You will partner with Payroll, HR, Finance, and Legal teams to ensure accurate, compliant, and timely resolutions. You will also support audit readiness and protect sensitive employee information.

Job Responsibilities

• Manage end-to-end payroll overpayment recovery and clawback cases, ensuring accurate and timely resolution.
• Maintain compliance with firm policies and applicable regulations throughout case processing.
• Build and enhance KPI and metrics dashboards (e.g., volume, recovery rates, aging, cycle time) and provide insights to leadership.
• Analyze data to identify patterns and root causes and translate findings into improvement opportunities.
• Deliver automation initiatives (e.g., Alteryx, Pega) to reduce manual effort and strengthen controls.
• Design and implement process improvements that reduce case aging and improve employee experience.
• Resolve complex and escalated cases, including terminated employees and multi-element overpayments.
• Partner with HR, Payroll, Finance, and Legal to support accurate case outcomes and accounting treatment.
• Maintain audit-ready documentation and evidence standards for case activity and decisions.
• Monitor performance to targets, identify gaps, and drive corrective actions.
• Provide guidance to junior team members and share best practices while protecting sensitive data.
  
  

Required Qualifications, Capabilities, And Skills

• Bachelor’s degree in Finance, Accounting, Business, Human Resources, or a related field.
• Two years of experience in payroll operations, HR shared services, finance operations, or a related function.
• Demonstrated experience managing cases and meeting service-level commitments in a high-volume environment.
• Proven ability to build and present operational KPIs and metrics dashboards using a data-driven approach.
• Strong analytical and problem-solving skills, including root-cause analysis and solution design.
• Hands-on experience with or strong aptitude for automation tools (e.g., Alteryx, Pega).
• Advanced Microsoft Excel skills for analysis and reporting.
• Ability to manage escalations and competing priorities across multiple stakeholders.
• Excellent written and verbal communication skills, including presenting insights to leadership.
• Strong collaboration skills across global, cross-functional teams (Payroll, HR, Finance, Legal).
• Ability to handle sensitive information with discretion and strong data confidentiality practices.
  
  

Preferred Qualifications, Capabilities, And Skills

• Knowledge of US payroll fundamentals, including tax and compliance considerations.
• Experience in payroll overpayment recovery, collections, or similar operations roles.
• Experience owning automation or workflow improvement projects in payroll or finance operations.
• Experience using payroll and case management systems (e.g., Oracle HCM, Pega).
• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma).
• Relevant certifications in payroll, HR systems, analytics, or automation tools.
• Experience working in a large corporate environment with standardized controls and governance.
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

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