Head Of Patient Experience And CX Strategy
Talentmate
Philippines
28th October 2026
2610-19106-87
Job Description
MedGrocer in Makati City is seeking a Head of Customer Experience to architect the patient journey across telehealth, pharmacy, and clinic touchpoints. You will define the experience framework to drive long-term retention and service innovation.
You will lead the enterprise-wide CX roadmap, develop VoC programs, and oversee AI-driven service delivery while maintaining high-quality support. This role reports to executive leadership and shapes product strategy through behavioral insights.
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Metro Manila |
| Company Website: | http://www.medgrocer.com | Job Function: | Customer Service |
| Company Industry/ Sector: |
Wellness and Fitness Services | ||
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