Groups Operations Coordinator

GroupsOnly Department - Groups Operations Coordinator

Job Type: Full Time

Location: Hybrid - Pasig, Metro Manila

Reporting to: Director of Commercial & Operations / Operations Team Lead

Role Type: Replacement

Salary: ₱30,000.00

Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.

From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.

Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.

At Goway Travel, were not just a company; were a family of dreamers and doers, inspired by our founder’s incredible journey. He didnt just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.

If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey!

The Role

The Groups Operations Coordinator plays a vital role in the operational success of group travel bookings, supporting files from confirmation through departure. This position collaborates closely with other position to manage timelines, coordinate air and land arrangements, oversee supplier and airline payments, and conduct final quality control on travel documentation. Serving as a key liaison between internal teams, suppliers, airlines, and subagents, the coordinator ensures accuracy, efficiency, and a consistently high standard of service across all group travel operations.

Key Responsibilities

• Group File Management: Collaborate with Group Specialists on back-end tasks, manage file deadlines, and ensure timely completion of group travel documentation.
• Air Travel Coordination: Assist with air quoting, contract management, and special requests (seats, meals, etc.). Ensure timely deposits and ticket issuance.
• Supplier & Airline Payments: Request, track, and confirm payments from suppliers/airlines, ensuring deadlines are met.
• Verification & Itinerary Management: At 90 days out, verify and update itineraries, communicate changes to internal teams and external partners, and maintain alignment with supplier confirmations.
• Ticketing & Documentation QC: Oversee ticketing, ensure passport information is accurate, and perform final quality control checks on all documents before dispatch.
• Team Collaboration: Work closely with the Group Specialists, liaising on file statuses, requotes, and itinerary changes. Be the go-to person for troubleshooting issues and escalating when necessary.
• Quotes & Bookings: Convert quotes to bookings, ensuring all details are accurate and aligned with the confirmation letter.
• Covering for Group Specialist: In the absence of a Group Specialist, manage incoming requests and assist subagents, ensuring all groups are well taken care of as needed.
• This will be an evolving role as we move into new systems in 2026 and tasks will adapt with this.
  
  

Knowledge, Skills & Abilities

• Organizational Mastery: Exceptional attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Communication Savvy: Strong interpersonal and written communication skills, with the ability to work with both internal teams and external suppliers.
• Tech-Savvy: Proficiency in travel management systems (Amadeus) and Microsoft Office Suite.
• Group Travel Knowledge: Familiarity with group bookings, airline contracts, and payment processing.
• Collaborative Spirit: Ability to work well in a team while independently managing responsibilities.
• Adaptability: Comfortable troubleshooting and problem-solving in dynamic situations.
  
  

The Goway Advantage

At Goway Travel, we’re more than just a company—we’re a close-knit family that values inclusivity, diversity, and innovation. Here, we don’t just work with ordinary travel packages, we connect globetrotters with some of the most exciting and unique destinations around the world.

We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide ongoing training to help you stay ahead in the industry, and a comprehensive health benefits package to ensure you’re well-supported.

You’ll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.

How To Apply

If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let’s grow together. Click Apply Now today!

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.

• All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.

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