Group Operations Assistant

Group Operations Assistant- GroupsOnly Department

Job Type: Full Time

Location: Hybrid - Pasig, Metro Manila

Reporting to: Team Leader, Group Operations

Salary: Php 25,000 - 30,000

Role Type: Replacement

Job Purpose

The Group Operations Assistant plays a key role in ensuring the smooth execution of group travel bookings from confirmation through to departure. This position is managing documentation, coordinating itineraries, processing payments, overseeing air and land arrangements, and performing final quality checks. Acting as a central point of communication between internal teams, suppliers, and subagents, the specialist ensures deadlines are met and details are flawlessly executed.

What will be your key responsibilities?

• Lead to Quote/Opportunity: Build the quote in internal system, including pricing based on the Group Specialist Quote & ensuring the original quote is saved correctly in internal systems.
• Quote/Opportunity to Booking: Convert an opportunity to a booking, prior to doing, check dates match and also check supplier & costing are updated if required. Prepare documents for the booking stage.
• Accounting: Update invoices when payments are received online or process payments if manual forms are received.
• File Maintenance: update the status of the file to reflect payments/names received in internal system.
• Air: Add names, TSA & contact information to group PNR’s and assist in preparation for ticketing
  
  

What are we looking for?

• Experience: Ideally you will have travel company experience and/or a Travel & Tourism course certification.
• Key Skills: Aptitude for numbers and accuracy, with strong writing and grammatical abilities.
• Communication: Strong interpersonal and written communication skills, with the ability to work with both internal teams and external suppliers.
• Technology: Proficiency in Microsoft Office Suite, and basic working knowledge of Amadeus.
• Teamwork: Ability to work well in a team while independently managing responsibilities.
• Time Management: Ability to handle multiple tasks and conflicting deadlines, and be able to prioritize requests.
• Adaptability: This is an evolving position in a fast growing department, new tasks and duties may be assigned.
  
  

What can you expect from Goway?

Imagine Working For a Company Where Your Career Feels Like An Adventure. At Goway, You’ll Join a Global Community That Supports One Another

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Our commitment to professional growth means you’ll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• You’ll enjoy generous paid time off, including [three] weeks of vacation, [six] personal days, and a dedicated day off to celebrate your birthday.
• Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.
  
  

How To Apply

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

AI Screening Disclosure

To help us fairly and efficiently review applications, we use an automated screening process to assess responses to pre-determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.

Additional Notes

Goway Travel Ltd will retain applications, notifications, and records related to this posting for three years, reflecting our commitment to fair and equitable hiring practices.

Recruitment Scams & Fraud Warning

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We’re united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com.

---