Functional Consultant

About Zone & Co.

Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more. 

Zone helps over 3,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific. 

Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds interesting to you, we’d love to hear from you!

Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.

About the Job:

The Functional Consultant with Zone & Co will be essential in gathering and analyzing client business requirements and translating them into functional specifications and user stories. This role will collaborate closely with technical teams to design and configure solutions that precisely meet client needs, while conducting product demonstrations and training sessions to ensure effective implementation.

Own functional delivery across the full implementation lifecycle, from discovery through go-live and post-implementation support.Act as a trusted advisor, driving best practices in Procure-to-Pay and Accounts Payable.Ensure successful adoption through structured training, stakeholder engagement, and ongoing support

As a Functional Consultant, this role will also assist with testing and quality assurance processes to guarantee solutions are error-free and meet all requirements, and  will provide ongoing client support, troubleshoot issues, and implement necessary enhancements. Staying abreast of industry trends and emerging technologies, the Functional Consultant will document processes and customizations, and participate in pre-sales activities, including solution presentations and proposal development. Effective communication with clients and internal teams will be key to managing expectations and achieving project milestones.

Responsible for exemplifying excellent customer service and the Company core values, culture, policy and procedures at all times.

Responsibilities:

• Lead client workshops to gather, validate, and prioritize business requirements
• Translate business requirements into functional specifications and user stories.
• Collaborate with technical teams to design and configure solutions that meet customer needs.
• Conduct product demonstrations and training sessions for customers.
• Assist in the testing and quality assurance processes to ensure solutions meet requirements and are error-free.
• Provide ongoing support to customers, troubleshooting issues, and implementing enhancements as needed.
• Stay updated on industry trends, best practices, and emerging technologies relevant to the domain.
• Communicate effectively with customers and internal teams to ensure project milestones are met and expectations are managed.
• Document processes, configurations, and customizations for future reference.
• Participate in pre-sales activities such as solution presentations and proposal development.
• Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Requirements

• NetSuite Procure to Pay or experience with a comparable Accounts Payable platform is required. 

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field.
• 2-4 years of experience in a functional consulting role within the fintech industry.
• Experience with enterprise software implementation projects, preferably in areas such as ERP, CRM, or other business applications.
• Understanding of business processes and ability to analyze and document complex requirements.
• Project management skills.
• Excellent communication and client-facing abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Analytical thinking and problem-solving skills.
• Must be able to read, write and speak clearly in English
• Strong attention to detail with the ability to meet tight deadlines
• Ability to communicate professionally, both written and verbal
• Effective problem solving and critical thinking skills

Benefits

At Zone, our benefits are designed to enrich your life beyond the workplace. Recognizing that work is just a fraction of your overall life experience, we are dedicated to providing robust support. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits at Zoneandco.com.

Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.