Fleet Administrator AU Client Hybrid

Salary: P50,000 to P65,000 (Monthly Package)

Schedule: Monday to Friday (06:00 AM to 03:00 PM PHT)

What are we looking for?

Skills Required

• 2+ years of strong admin or virtual assistant experience
• Prior experience handling vehicle registration, insurance claims, or traffic infringements is a plus
• High attention to detail
• Confident using CRM systems and spreadsheets
• Able to manage daily task lists independently
  
  

Nice To Have

• Experience supporting finance, leasing or automotive businesses
• Experience in compliance-heavy administration roles
• Rent-to-Own/Leasing Familiarity
  
  

What will you do?

Provide reliable, high-volume administrative support across Rent-to-Own operations. Handle simple, repeatable, time-sensitive tasks so the Client Operations Lead can focus on higher-value operational work.

Ensure tolls, fines, inboxes, compliance tracking and admin workflows are actioned accurately and on time.

• Toll Notices & Fine Processing: Daily monitoring of inboxes and logging new notices into the tracking system.
• Notice Management: Identifying the correct customer account and issuing initial notifications using approved templates.
• Data Integrity: Updating the CRM with specific notice details and tracking due dates to flag overdue items.
• Escalation: Handling the hand-off for complex or disputed matters that require a higher level of authority.
• Insurance Administration: Logging new claims and collecting all required documentation from customers.
• External Coordination: Following up with insurers for status updates to move claims toward resolution.
• Compliance Tracking: Maintaining and updating compliance tracking sheets (e.g., registration, roadworthiness).
• Gap Analysis: Proactively flagging missing documents or delays that could create operational risk.
• Inbox Management: Monitoring shared inboxes and categorizing/assigning enquiries to the correct team members.
• Template Execution: Preparing and sending standard response emails to maintain a fast "speed to lead" or "speed to resolution."
• SLA Maintenance: Ensuring no communication sits unattended beyond the agreed Service Level Agreement (SLA).
• System Updates: General data entry and ensuring the CRM reflects the most recent actions taken.
• Documentation: Preparing, filing, and organizing digital documents for easy retrieval.
• Performance Visibility: Preparing basic reports to show volumes of fines, claims, or inbox response times.
  
  

Join the awesome team and enjoy these benefits & perks:

• Hybrid (2 days, Onsite; 3 days WFH/ week)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

#ConnectOS #TeamConnectOS #ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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