Facilities Lead

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job

We’re changing the way people think about customer care, and we need your help!

We’re searching for a Facilities Lead to oversee day-to-day operations by ensuring the campus is clean, safe and on-brand. This role will ensure everything is operating smoothly, while also supporting the culture of IntouchCX.

As Facilities Lead, You Will…

• Work with Building Management to ensure health & safety requirements and legislative compliance for the campus are met
• Supervise Building Service Officers (BSOs) and their workload
• Respond to facility related requests and complete assigned tickets in a timely manner
• Coordinate campus visits including any related travel logistics
• Ensure space build outs and furniture assembly projects are completed
• Do weekly walk-throughs
• Respond to urgent campus issues as they arise and ensure measures are in place for off-hours/emergency support
• Maintain list of vendor contracts for outsourced services
• Acquire project quotes, place service calls and put in installation requests
• Oversee building security as it relates to vendors/onsite coverage, fobs and name tags
• Assist with shipping & receiving as needed (including crating equipment for shipment)
• Ensure meeting rooms are organized and cable management is tidy
• Inspect building grounds and equipment for unsafe or malfunctioning conditions
• Coordinate generator testing
• Monitor landscaping, common areas and parking lots
• Follow expense processes to procure items for the campus
• Coordinate reception, security, maintenance, mail, deliveries, cleaning, catering, waste disposal and recycling
• Perform additional administrative duties as required
  
  

• A High School Diploma or equivalent (required)
• Some post-secondary or completion of post-secondary schooling (preferred)
• Strong time management, organizational and prioritization skills
• An eye for design and exceptional attention to detail
• The ability to handle a high volume of work
• Proven leadership qualities such as critical thinking and problem solving skills
• Strong communication skills and enjoy collaborating with a diverse group of people
• Ability to thrive in a fast-paced, ever-changing work environment
• Flexibility to work a variety of shifts including days, evenings, weekends and holidays (depending on required project deadlines or emergencies)