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Experience Design And CX Strategy Lead

Talentmate

Philippines

28th October 2026

2610-18735-246

Job Description

Prudential in the Philippines seeks a Senior CX leader to translate our CX strategy into prioritized roadmaps, journey designs, and end-to-end customer communications across lifecycle stages. You will oversee VoC programs, governance dashboards, and KPI reporting for executives, drive Lean Six Sigma improvements, and partner with cross-functional teams to enhance customer outcomes and organizational performance.

This role reports to the CX Head (VP) and involves leading a team through change.

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	Philippines	City:	Metro Manila
Company Website:	http://www.prulifeuk.com.ph	Job Function:	UI/UX & Web Design
Company Industry/ Sector:	Insurance

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