Director of Operations

Discover your 100% YOU with MicroSourcing!

Position: Director of Operations

Location: Eastwood, Quezon City

Work setup & shift: Flexible | Shifting

Why join MicroSourcing?

Youll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Director of Operations, you will:

Strategy and Business Acumen

• Work together with the Leadership Committee to deliver the following successfully: EBITDA, Client Growth, Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score.
• Ensure the assigned Microsourcing site is compliant with relevant industry regulations and standards, as well as company policies and procedures.
• Work with the Leadership Committee in the creation, development and enhancement of policies and processes that will optimize operational processes.
• Collaborate with cross-functional teams, such as Finance, People and Culture, Information Technology and Business Development, to optimize operational processes and ensure effective communication and coordination.
• Stay updated on industry trends and best practices, applying new insights to drive operational excellence.
  
  

Growth And Client Experience

• Assist the clients in setting up their Philippines operations and implement performance management, rewards and recognition, engagement activities, employee development plans and business continuity.
• Liaise with clients and other departments in creating and developing operational strategies that will help the clients meet their objectives.
• Creates and deepens relationships with client decision-makers; breaks down internal trust barriers that may hinder collaboration to grow new and existing clients.
• Lead and develop a high performing Client Experience Team composed of Senior Managers, Managers, Account Managers and Specialists, providing guidance, coaching and support to team members.
  
  

Cost And Site Management

• Maintain account details, keep track client requests and provide inputs to client billings that are accurate and on time.
• Oversee the upkeep, improvements and ensure compliance of the sites to health, safety and other regulatory requirements.
• Oversee the seat allocation and planning for both the different departments and client operation in the sites.
• Plan site expansion and oversee construction or renovation of the site.
• Implement cost savings in the operation of the site by reviewing site expenses.
• Oversee disbursements of petty cash funds of the site.
  
  

What You Need

• Graduate of any bachelors degree
• Accomplished BPO Operations Leader with 8+ years of experience managing high-performing teams, complex stakeholder relationships, and end-to-end service delivery for international clients.
• Computer literate with proficiency in MS Word, MS Excel, and MS PowerPoint
• Competent in decision-making and problem solving.
• Excellent oral and written communication skills
• Knowledge in marketing strategies, operational processes, and efficiency
• Program planning and implementation skills
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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