Digital Workplace Operations Coordinator

Bilue is a digital consultancy that designs and builds smart, user-friendly technology for some of Australia’s most well-known businesses. From mobile apps to beautifully designed web platforms and digital experiences, we create solutions that drive impact and deliver exceptional customer outcomes.

Our culture is people-first and purpose-driven. We’re a down-to-earth, values-led team with offices in Sydney and Melbourne, and a growing presence in Manila. We genuinely enjoy working together, whether we’re solving tough tech problems, brainstorming creative solutions, or grabbing a coffee between meetings. Curiosity is encouraged. Collaboration is second nature.

We value excellence, not ego, and back each other to do great work without micromanagement. With low politics and high trust, it’s a place where delivery people, designers, and engineers genuinely connect, and where everyone has a voice, space to grow, and a little fun along the way.

About the Role

As the Digital Workplace Operations Coordinator, you’ll support the day-to-day running of our workplace technology and core IT services, ensuring our teams have consistent, secure access to the tools they rely on.

Reporting to the IT & IS Service Delivery Manager, you’ll be hands-on across IT support, identity and access management, SaaS administration, and security operations. You’ll balance reactive support with proactive improvement, helping us lift service quality, strengthen controls, and scale our IT operations as the business grows.

This role is ideal for someone who enjoys ownership, takes pride in quality delivery, and likes leaving systems and processes better than they found them.

Responsibilities

• Act as a primary responder for IT incidents and service requests, diagnosing and resolving issues within agreed SLAs and ITIL best practices
• Manage the IT ticketing system, including triage, prioritisation, user communication, and follow-through
• Support employee onboarding, offboarding, and role changes, including device provisioning and access management
• Administer identity and access controls, including user accounts, groups, MFA, and periodic access reviews
• Maintain accurate IT asset registers, software inventories, and lifecycle records
• Support SaaS administration, user licensing, access reviews, and vendor management
• Upload IT invoices and support licence renewals and procurement processes
• Monitor endpoint security alerts, phishing and spam activity, and escalate security incidents as required
• Contribute to security, compliance, and audit readiness activities, including evidence collection and documentation
• Create and maintain clear SOPs, process documentation, and knowledge base articles
• Identify opportunities to automate and improve IT operational processes to reduce manual effort
• Support IT and information security projects, system rollouts, and change activities

About You

You’re practical, organised, and service-minded, someone who takes pride in doing things properly and keeping systems running smoothly. You’re comfortable being hands-on with day-to-day support, while also spotting ways to improve processes, reduce risk, and make life easier for end users.

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Cyber Security, or Business Information Systems
• Relevant certifications such as ITIL Foundation, Google IT Support Professional, Apple Certified Support Professional, CompTIA A+, and CompTIA Security+
• 2–4 years’ experience in an IT support, service desk, digital workplace, system administration, or IT operations role
• Hands-on experience managing end-user support tickets, including responding to incidents and requests within SLAs
• Strong technical troubleshooting skills, with a track record of resolving complex issues
• Experience working with ticketing systems such as Jira Service Management, ServiceNow, Zendesk, or similar
• Experience supporting onboarding, offboarding, and user access changes across multiple systems
• Experience administering and troubleshooting macOS and common workplace technologies, including cloud-based SaaS tools such as Google Workspace, Slack, Atlassian, and Zoom
• Demonstrated ability to document processes, create SOPs, and maintain knowledge base articles
• Experience managing IT asset lifecycles and maintaining accurate asset registers

Nice to haves

• Experience working in a scaling or high-growth environment
• Exposure to ITIL-based service delivery, including incident, request, problem, and change management
• Experience building or maintaining basic automation or workflows
• Experience with identity and access management, including group management, MFA, and access reviews
• Experience purchasing IT hardware or software and uploading invoices to an expense or finance management system
• Experience supporting endpoint management or MDM platforms
• Experience monitoring phishing or spam quarantines and handling security-related user reports
• Exposure to governance, risk, and compliance activities, such as audit evidence collection, policy reviews, or compliance tooling
• Experience configuring or managing security tooling
• Experience supporting digital transformation, IT, or high-impact information security projects

Life at Bilue

• Client-focused: We are dedicated to delivering exceptional value to our clients while supporting each other to achieve collective success.
• Internal coaching: We prioritise personal and professional growth, emphasising continuous learning and up-skilling.
• Flat structure: We operate with a flat structure, where our casual, approachable executive leadership team (ELT) ensures everyone’s voice is heard.
• Internal communities: We build and nurture internal communities for knowledge sharing and collaboration, keeping everyone connected and informed.
• Flexible: We offer full time remote working for all of our Manila based employees, but stay connected via Slack and Zoom.

Additional Information

• Candidates must be based within the metropolitan area of Manila with a strong reliable internet connection.
• Working hours are expected to be Australian Eastern Standard Time. (6am - 2.30pm PHT)

Bilue = Big + Blue Ocean. Are you ready to set sail? Apply now!

We believe that having balanced and diverse teams is fundamental to our success. We welcome applicants of all backgrounds and experiences and are committed to fostering an inclusive environment where everyone feels respected and valued. We do not discriminate based on race, religion, national origin, gender identity or expression, age, sexual orientation, marital status, neurodiversity or disability status.