Data Analyst

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We are seeking a detail-oriented and analytical Data Analyst who will be responsible for developing tools, optimizing processes, and managing databases to support business operations and drive efficiency. The ideal candidate will collaborate with various stakeholders to understand their needs and implement solutions that enhance productivity and streamline workflows.

As Data Analyst, You Will…

• Create and maintain tools using MS Office (Excel, PowerPoint, Access) and Google Apps (Sheets, Docs) to support data analysis and reporting.
• Design user-friendly dashboards and reports to visualize key performance indicators (KPIs) and business metrics.
• Analyze current business processes and identify areas for improvement and standardization.
• Develop and implement automated solutions to enhance workflow efficiency and reduce manual effort.
• Collaborate with cross-functional teams to ensure alignment and adherence to standardized processes.
• Manage and maintain databases using tools such as Knime, Big Query, and Looker Studio for data analysis and reporting.
• Extract, transform, and load (ETL) data as necessary to support analytical needs.
• Ensure data accuracy, integrity, and accessibility for stakeholders.
  
  

• Bachelor’s degree in Business Administration, Information Technology, Data Science, or a related field.
• Proven experience as a Data Analyst or in a similar role.
• Proficiency in MS Office Suite and Google Apps.
• Strong experience with database management and data visualization tools (Knime, Big Query, Looker Studio).
• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
• Knowledge of power query, Macros, and VBA. Knowledge of SQL is a plus.
• Strong mathematical skills to help collect, measure, organize, and analyze data.
• Excellent communication and presentation skills.
• A systematic and logical approach to problem-solving.
• Superior attention to detail with an eye for accuracy.
• Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment.
• Strong analytical, problem-solving, critical thinking, and decision-making skills.